UX Optimisation Specialist

Here at N Brown, we are looking for a UX Optimisation Specialist to join our User Experience team! This is a pivotal role within the UX Team to shape and deliver a UX testing & optimisation roadmap through a comprehensive and systematic application of a robust CRO methodology, that ensures tests produce accurate learnings so we can deliver frictionless shopping experiences

As a UX Optimisation Specialist, your role is key in creating the tests that drive our growth. The recognised expert and go-to person on all the technical and quality aspects of how we work. Working closely with our analysts and tech teams to come to the optimal testing setup

As a UX Optimisation Specialist, you will:

• Lead on optimisation strategies across all group brands and provide support to the Optimisation Manager and Head of UX
• Identify opportunities that enhance the user journey and deliver significant revenue growth. This could be through A/B testing or providing actionable insight
• Develop evidence-based problem statements and hypotheses using insights from data and research to shape test roadmap
• Act as ‘project manager’ on optimisation strategies, keeping stakeholders informed
• Responsible for the feasibility and implementation of test code and data, working closely with tech teams and relevant business experts
• Build and support the creation rigorous test monitoring and analysis. Clearly communicate results, learnings and recommendations to senior stakeholders
• Own the technical communication of tests, with an ability to break down complex concepts, making them understandable to a non-technical people
• Own the QA process and sets the standard for the quality of all test build, tracking and configuration. Ensures standards are adhered to.
• Act as SME, providing support, training and mentoring to other members of the team.
• Proactively discover new methods to improve our approach
• Own CRO tools from an implementation and configuration point of view: tag implementation, data integration, cookies set up & maintenance etc.

What skills and experience will you have?

• 3+ years commercial experience in CRO with specialist mentoring / consulting experience
• Thorough understanding of MV, A/B testing methods, able to challenge and refine test ideas, build a strong hypothesis, and identify the right KPIs
• A good knowledge of HTML/CSS/Javascript/JQuery and developing in A/B testing tools
• Experience with A/B testing tools, and systems such as AB Tastey, Adobe Target, Webtrends etc.
• Highly analytical and loves data, an expert at digging into Google Analytics
• A great communicator: able to manage and align with stakeholders within and outside the tech team
• Positive attitude, great desire to learn and passion to solve problems and see results
• Not afraid to propose out of the box ideas but always backed up with data

What’s in it for you?

• Hybrid working  (2-3 days in the office at a minimum)
• 24 days holiday (+ 8 bank holidays)
• Annual bonus scheme
• Enhanced maternity and adoption leave
• Company pension with up to 8% N Brown contribution
• Mental Health support both internally and externally, including access to our wellbeing champions and counselling services
• A range of financial wellbeing support
• Stream - a financial wellbeing tool that helps you track your pay, access earnings early and manage your money with confidence
• Colleague discount across all N Brown brands
• Onsite café with subsidised rates and local restaurant discounts!
• Life Assurance and Private Medical Insurance
• Paid volunteer time – all our colleagues can take a full day paid to volunteer for a charity of their choice

N Brown – who we are and why work for us?  

N Brown is a leading UK digital retail platform for clothing, footwear, home and technology, headquartered in Manchester and employing over 1,200 people nationwide. Through our strategic retail brands JD Williams, Jacamo and Simply Be and our unique payments offering, we exist to champion inclusivity and serve the underserved. Our customers are our passion, and we take great pride in delivering products that ensure they can look and feel amazing, without compromising on choice, value and accessibility.

We’re committed to building a diverse workforce and creating an inclusive environment that values equality for all. Our vision is that by ‘championing inclusion, we’ll become the most loved and trusted fashion retailer’. Diversity, Equity, Inclusion and Belonging are, therefore, at the heart of our culture.

In May 2024 we were delighted to be named one of The Sunday Times Best Places to Work 2024. We work hard to create a happy and inclusive culture for everyone and we’re so proud to have made this list - as voted for by our very own colleagues!

Ways of Working

We offer hybrid working which varies across the business depending on the role you’re in. Our Head Office is located in the Northern Quarter in Manchester City Centre. So if you are travelling by train, tram or bus we’re perfectly located, plus we’re surrounded by cool cafes, trendy bars and the best places to eat!

Our working hours are 36.17 per week and our core working hours are between 10am - 4pm. Given we don’t have strict working hours you can find the working pattern that’s right for you.

Our promise to you:

We’re an equal opportunity employer and value diversity. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

Please know your application is being reviewed by a real human being, not AI. We value your interest in joining us and appreciate you taking the time to submit your application.

What happens when you apply to a role at N Brown?

As soon as we receive your application, we’ll send you an email to let you know. We always aim to come back to you as soon as possible with an update and we really appreciate you taking the time to apply for a role with us. Good luck!