HR Shared Services Lead

At CJ Schwan’s, we don’t just make food — we help create moments that matter. From kids devouring pizza after soccer practice, to students laughing over dumplings in a cafeteria, to families enjoying pie during the holidays, our team members play an important role in bringing those everyday moments to life. Our portfolio includes iconic pizzas, global flavors and timeless desserts from brands like Red Baron®, bibigo®, Tony’s®, Big Daddy’s®, Freschetta®, Pagoda®, Edwards®, and Mrs. Smith’s®. Enjoyed in homes, schools, restaurants and just about everywhere people shop and eat, our products reflect a commitment to quality, innovation and the power of food to bring people together.

We’re investing in the future of HR by creating a new HR Shared Services Lead role to help build a modern, scalable HR support model that improves the employee experience and elevates the impact of our HR Business Partners. This is a unique opportunity to build something from the ground up, lead a team, and shape how HR service is delivered across the organization.

If you are curious and enjoy turning complexity into clarity, this role offers visibility, ownership, and meaningful impact. Come join us in our beautiful new HQ based in Hopkins, MN!

What You Will Do:

• Design and operationalize Level 0 (self-service) and Level 1 HR support services, establishing a scalable shared services foundation.
• Define and standardize the scope of HR inquiries handled by Shared Services versus HR Business Partners and Centers of Excellence.
• Develop and maintain centralized HR resources, including knowledge articles, FAQs, templates, decision trees, and standardized response content.
• Standardize HR intake processes, workflows, and service responses to improve efficiency and reduce variability and rework.
• Supervise, coach, and develop a team of HR Shared Services representatives delivering frontline HR support.
• Leverage HR systems and tools (HRIS, case management, ticketing, chatbots) to enhance service delivery and user experience.
• Analyze service data, trends, and employee feedback to drive continuous improvement, automation, and process optimization.

What We Look For:

• Bachelor’s degree and 3+ years of progressive experience in HR, Finance, IT or Continuous Improvement focused role.
• Experience standardizing processes and building scalable, repeatable solutions.
• Understanding of HR policies, employee lifecycle events, and operational HR service delivery preferred.
• Prior experience leading or supervising a team in a fast-paced, service-oriented environment preferred.
• Experience with HR case management or ticketing systems and tiered HR service delivery models (Level 0/1/2) preferred.

What We Offer:

The base salary range for this position is $68,000 to $113,000 annually, with eligibility for a 10% annual incentive bonus based on organizational performance. The range reflects factors such as experience, skills, education, certifications, and location, and starting salary may fall anywhere within the stated range.

Beyond base salary, we offer a competitive Total Rewards package designed to support your overall well-being, including comprehensive health benefits, time off programs, and retirement and financial offerings

CJ Schwan’s and its subsidiaries are Equal Opportunity Employers. All qualified applicants will be considered without regard to race, color, religion, gender, age, disability, veteran status, national origin, or any other protected characteristic. We provide reasonable accommodations for individuals with disabilities or sincerely held religious beliefs. For accommodation requests or assistance with the application, please email career.search@schwans.com.