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Execute the quote-to-cash process for Sidel spare parts sales by preparing quotes, managing orders and other spare parts flow-related activities and work towards customer satisfaction.
- Execute the quote-to-cash process for Sidel spare parts sales by preparing quotes, managing orders and other spare parts flow-related activities and work towards customer satisfaction.
- Manage customer requests for spare parts.
- Prepare and send out customer offers for spare parts or deal with offer requests from webservices.
- Manage customer inquiries on spare parts pricing, availability and order processing.
- Follow-up on selected customer offers for spare parts to maximize sales.
- Place customer orders for spare parts in ERP and send order confirmations or deal with orders placed through webservices.
- Follow-up customer orders for delivery on-time and in-full and all time proactive backlog management.
- Manage customer payments terms with financial dpt.
- Coordinate logistics according to specificities of the country and requirements from customer.
- Process customer requests for return of spare parts and other spare parts-related claims.
- Manage customer information in the ERP, participate to reports promotion & assistance to customers for SSO.
- Follow up on non-conformity issues and work to provide resolution to customer and leverage privileged customer interface position to maximize sales potential.
- Participate to customer review on commercial actions (ASM, CCM, PA).
- Strong knowledge of trade, supply chain, and industrial retail, preferably in spare parts and logistics.
- Good understanding of order management processes.
- Ability to work independently and perform effectively under pressure.
- Capable of managing multiple priorities and customer requests simultaneously.
- Advanced Excel skills and experience with ERP systems; SAP is a plus.
- Logistics certification is an asset.
- Excellent written and verbal communication skills.