About the Role
Job Title: Customer Service Claims Handler
Location: Liverpool, Hybrid
Salary: £26,937 to £29,781 Plus up to £1,500 performance related bonus per annum, once established within your role
Job Type: Permanent, Full Time
Working Hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm (on a rota basis), plus 1 in 5 Saturdays
What you will be doing:
In first party claims our purpose is to help our customers when they need us the most with speed, ease and understanding
To work as a team to proactively manage a portfolio of customer repair claims through to settlement
To ensure that complete and thorough indemnity investigations are carried out on all claims
Work closely with suppliers to fulfil customers’ needs during their claims journey
Utilising our in-house engineers to assess whether the damage sustained is a repairable prospect
Accurate payment to our customers and their representatives regarding claims settlement
Data integrity is key when keeping a record of all activity undertaken throughout the life of the customers claim
What we’re looking for:
Excellent customer service skills
Naturally empathetic and the ability to connect with people
Quick fast paced problem-solving ability
Positive can-do attitude
Passionate about working as part of a team
Have the ability to make fast, informed decisions
Excellent organisational and prioritisation skills with a strong attention to detail
Have a desire to develop skills and experience within the insurance industry.