Duration: 6-8 weeks (hybrid/remote)
Salary: £13 – £14 per hour
Location: SW London
We are currently recruiting a temporary Student Administrator on behalf of one of our clients for a 6-8 weeks temporary position. To provide a comprehensive and effective administration service to set standards and within agreed timescales.
Key Responsibilities
- Strong system knowledge
- High level of accuracy and attention to detail
- Ability to handle sensitive information with 100% accuracy
- Uploading verified student results to company’s database to allow for Certification.
- Processing student’s achievement records within agreed timescales and SLAs, liaising with centres to provide feedback if incorrect/incomplete information has been supplied.
- Processing results in accordance with internal and external compliance procedures to meet strict standards for accuracy including adherence to Ofqual regulations.
- Supporting internal and external customers with general enquiries, through maintaining high levels of expert knowledge.
- Liaising with external training centres to recover student records, request new information and support them with their applications & enquiries.
- Providing excellent customer service to students studying their qualifications.
Person specification
- Medium to Advanced Excel skills
- Computer literate, with good accuracy and attention to detail are essential in order to maintain the integrity of membership records and the quality of the database.
- The job holder must be able to work as a reliable and flexible member of the team.
- Customer service focus is vital as service standards must be maintained, and service levels met.