About the Role
As a Major Works Project Co-ordinator, you will be responsible for delivering accurate and efficient section 20 requirements throughout, analyse major works requirements and producing reports on a regular and ad hoc basis as required. You will also be required to manage efficient input into IT systems to support the major works remit. This role will report into the Major Works Team Leader.
Key Responsibilities:
Managing the progression of major works projects, through all stages of the section 20 process
Highlight and resolve blockages / issues within the lifecycle of each project
Work on a balanced caseload of individual projects, as part of the existing team
To ensure effective and timely updates to the property manager on any development specific issues relating to the major works and long-term projects
To effectively collaborate with the customer service and operations departments and to share development specific knowledge and information in relation to long term projects
To ensure written communication is processed and responded to professionally and in accordance with targets and service level agreements set by the MS management team
To take responsibility and ownership of individual workload, ensuring that all tasked work relating to major works/long term projects from Property Managers, residents, contractors or any other customer is undertaken in accordance with the service level agreement
Required Skills & Qualifications:
IT competency to an intermediate level
Confident, articulate communicator – both orally and in writing; able to build relationships with all levels of stakeholder with a resolution focused mentality
Efficient in maintaining administration and record keeping electronically
Demonstrable ability dealing with problems and challenges effectively
Ability to work under pressure, resilient, able to prioritise and manage time effectively