Member Service Rep

Call Center Member Service Representative (Hybrid)

Locations: Philadelphia, Abington, Warminster, Fairmount

Pay: $22.45/hr + Full Benefits

Schedule: Monday–Friday, 8:45 AM–5:00 PM

Employment Type: Direct Hire

Overview

We are hiring two Call Center Member Service Representatives who will primarily support our call center operations. All new hires will complete a structured 90-day training program that includes both call center and access center rotations.

Training Program (First 90 Days)

The training will be a mix of in-person and hybrid, depending on the phase:

Breakdown:

• 30 days with the trainer (in-person & remote)
• 30 days of call center training (in-person & remote)
• 30 days of access center training (in-person only), rotating through:
• Warminster
• Abington
• Fairmount
• Morrell (NE Philadelphia)

After training, staff will be primarily assigned to the call center, with occasional flexibility needed to support access center locations if coverage is required (in office). This is expected to be rare based on current staffing.

Work Model After Training

• Position becomes hybrid once fully trained.
• Currently: In-office on Tuesday and Wednesdays only.

Responsibilities

• Assist members with transactions, new accounts, and digital banking support
• Provide service via phone, email, and in-person interactions
• Support financial needs including loans, inquiries, and product recommendations
• Ensure adherence to all compliance and regulatory requirements

Qualifications

• 1–3 years of customer service experience (banking preferred; call center experience a plus)
• Strong communication and problem-solving skills
• High school diploma or GED required
• Comfort traveling between the three designated locations as needed
• Ability to pass a criminal and credit background check