About the Role
<p><strong><u>Title:</u> SCOTLAND Master Auto Technician / Automotive Technical Specialist (B2B)</strong></p>
<p><strong><u>Location:</u> <u>SCOTLAND </u></strong></p>
<p><strong><u>Work style:</u> Field based ( fully remote)</strong></p>
<p><strong><u>Salary </u> up to £55,000 + Car + Bonus + excellent additional benefits </strong></p>
<p><strong><u>Sector</u> : Passenger cars & dealerships</strong></p>
<p><strong><u>Company details</u></strong></p>
<p><em> You will be joining one of the fastest growing automotive export businesses in the world at a key moment in the transformation of the sector. This is a very exciting role in which you will work for this passenger car business which has experienced stunning growth in the last 2 years. Your role is to essentially to provide the most outstanding level of technical customer care and technical training directly to the dealership network in </em><strong><em>Scotland.</em></strong><em> This role is part of the company’s growth strategy where customer care is at the heart of it’s planned growth . The work that you do will directly impact repeat business, dealer reputation and future sales success . Reputation is everything in this sector….not just the provision of a wonderful CAR product, but in the provision of outstanding customer service. This role is 100% field based </em></p>
<p><strong>DUTIES</strong></p>
<p><strong><u>This is a B2B technical support & training role</u></strong></p>
<p><strong>Dealer Communications </strong></p>
<ul>
<li>Provide a fully field-based technical support to the passenger car Dealer network and create visit reports.</li>
<li>Manage a caseload and liaise with engineers.</li>
<li>Escalate unresolved cases to the appropriate engineering team</li>
<li>Liaise with Quality Improvement Team and the customer experience team to suggest improvements to the product.</li>
<li>Liaise with the aftersales team</li>
</ul>
<p><strong>Technical Training </strong></p>
<ul>
<li>Review technical automotive documentation received from head office.</li>
<li>Create technical presentations and seminars and deliver to on-site technicians, ensuring best practices are shared across the Dealer network.</li>
<li>Create technical service bulletins, troubleshooting guides and training materials.</li>
<li>Support the Warranty Team by verifying technical failures and providing expert recommendations.</li>
</ul>
<p><strong>REQUIREMENTS: </strong></p>
<ul>
<li>5 years of experience in a previous technical role within the automotive sector.</li>
<li>A formal technical or engineering-based qualification or Master Technician experience</li>
<li>Experience with diagnostic tooling and engineering logging equipment.</li>
<li>Experience in hybrid and electric vehicle systems</li>
<li>Ability to read and understand engineering drawings, including electrical diagrams.</li>
<li>Full and clean driving licence.</li>
<li>Located in SCOTLAND</li>
</ul>
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