Service Delivery Manager

<p><strong>Job Title: Service Delivery Manager</strong></p> <p><strong>Industry: MSP</strong></p> <p><strong>Salary: £60,000</strong></p> <p><strong>Hybrid Working</strong></p> <p><strong>Cheshire </strong></p> <p>We are currently looking for an experienced Service Delivery Manager to join a growing MSP/ Reseller. The successful candidate will be responsible for driving operational excellence and customer service standards across the company.</p> <p><strong>Responsibilities:</strong></p> <p>• Manage a team of  technical service desk and project team professionals to ensure customer expectations are met and exceeded<br /> • Lead customer service improvement initiatives<br /> • Develop service level agreements<br /> • Monitor and review service delivery processes to ensure they are efficient and effective<br /> • Liaise with customers to ensure service quality is maintained<br /> • Ensure customer complaints are resolved in a timely and effective manner<br /> • Ensure compliance with all relevant legislation</p> <p><strong>Requirements:</strong></p> <p>• Previous experience in an IT Solutions company in a similar role<br /> • Proven track record of managing and leading a technical service desk and projects team<br /> • Excellent problem-solving and communication skills<br /> • In-depth knowledge of service delivery processes<br /> • Knowledge of MSP industry standards<br /> • Knowledge of service-level agreements<br /> • Knowledge of customer service principles<br /> • Ability to develop strategies to improve service delivery<br /> • A proactive and customer-focused attitude</p> <p>If you are interested in this role, please apply for immediate consideration and interview. For further details about the role, please contact us.</p>