Customer Service Representative

Customer Service RepresentativeLocation: Lawton, OK

Posted On: 06/15/2026

Requirement Code: 73847

Requirement Detail

Location: On-site, Lawton, Oklahoma 
Schedule: Monday through Friday, 8:00 AM – 5:00 PM. 
Pay rate: $25 /hr W2 Only
Start: ASAP
Duration: 4 months - Reason - another employee is on a medical leave of absence

Customer Service Representative
Responsibilities include:
Providing exceptional customer service consistent with HomeTeam Pest Defense core service standards and metrics
Providing information to prospective customers, initiating new service and properly setting up customer accounts
Dispatching technicians to scheduled appointments
Adjusting errors and handling customer concerns
Maintaining good customer relationships
The main function is routing and scheduling.
Catching up on previous messages from Orkin pros and handling last-minute reschedules.
Daily deposits and accounts payable (paying vendors).
Data entry and entering customer contracts/service agreements (from HSIs/sales guys).
Taking payments (often via Orkin pros).
Making outgoing collection calls (varies from 10–15 calls on busy days to 30–60 on slow days).
Assisting with month-end close processes (with a checklist).