Junior Technology Consultant

TechConnect, LLC | Full time

Grand Rapids, United States | Posted on 02/20/2026

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• Date Opened 02/20/2026
• Job Type Full time
• Industry Technology
• Salary $45,000 - $60,000
• City Grand Rapids
• State/Province Michigan
• Country United States
• Zip/Postal Code 49504

TechConnect LLC (based in Grand Rapids, MI) is an established & growing IT Consulting company known for delivering stable, secure, and elegant technology solutions for a wide variety of clients across multiple industries. We demonstrate our “Commitment to Excellence” by rewarding our team based on proficiency, industry certifications, and ability to deliver technology solutions.

Our team is always learning & improving, which creates a fun & professional workplace culture that is open to new ideas. If you are a proactive, innovative, honest, and energetic problem-solver who wants to make the world a better place using technology, you will enjoy working at TechConnect.

TechConnect is seeking a Junior Technology Consultant to join our team in Grand Rapids, MI.

As a Junior Technology Consultant, this person will be expected to implement computer hardware & software projects, perform basic technology troubleshooting, follow security best-practices, and quickly learn about new technology solutions in order to effectively support TechConnect clients. This role will work closely with the TechConnect Technology Team.

The position is full-time (40 hours per week), with a starting salary range of $45,000 - $60,000 (depending on experience and skills).

• Provide general technology support for multiple clients using Emails, Remote Support tools, Telephone, and Ticketing System.
• Collaborate with teammates using various communication platforms and escalate issues when appropriate.
• Diagnose, troubleshoot, and solve technology issues across a variety of systems & platforms.
• Proactively identify potential issues and inform the team before they become major problems.
• Update, create, and maintain accurate documentation.
• Ensure all client hardware & software licensing is legal and properly registered.
• Exhibit a “measure twice, cut once” (and also a “do it right the first time”) mentality.
• Maintain a calm & composed demeanor, especially when under pressure.
• Communicate effectively with technical and non-technical people.
• Provide excellent customer service to our clients and maintain a positive attitude with teammates.
• Study and obtain technology certifications (training will be provided).
• Conform to relevant legislation and TechConnect’s policies & procedures.
• Participate in occasional scheduled off-hours technology projects.
• Perform other duties as assigned.

• Pursuing (or has obtained) a Technology-related degree (or equivalent).
• Able to build a computer and install an Operating System.
• Experience with Microsoft Windows 7 and Windows 10/11.
• Experience with troubleshooting computer hardware & software issues.
• Experience with troubleshooting various printer models.
• Experience with troubleshooting Microsoft Office apps (Word, Excel, Outlook, etc).
• Able to quickly learn new technologies.
• Able to think quickly and develop potential solutions on-the-fly.
• Able to prioritize and manage multiple tasks.
• Attention to detail.

• 2+ years working in the IT industry.
• 1+ years of IT Consulting experience.
• Pursuing (or has obtained) a Network Engineering or Network Security degree (or equivalent).
• Certifications:
  CompTIA: A+, Network+, Security+
  Microsoft, Cisco, Fortinet, Google.
• Able to build/crimp a network cable.
• Experience with Ticketing Systems and Remote Support tools.
• Experience with Apple/Macs, Linux, and Google Chromebooks.
• Experience with configuration, setup, and troubleshooting of Network (wired and wireless) equipment.
• Experience with configuration, setup, and troubleshooting of Servers and Virtual Machines.
• Experience with Microsoft Active Directory (or Azure AD / Entra) domains.
• Experience with VoIP phone systems.
• Exhibit good security awareness and be familiar with security best-practices.

• Excellent verbal and written communication skills.
• Excellent problem-solving and decision-making skills.
• Lift heavy objects (up to 25 lbs unassisted, 50+ lbs assisted).
• Stand, sit, and walk for extended periods of time.
• Have a reliable Internet connection for remote work.
• Use computers and telephones for extended periods of time.
• Have a reliable form of transportation and be able to travel as needed.
• Living in (or be willing to relocate to) the West Michigan area.
• Be a US Citizen and/or eligible to work in the United States.
• Able to pass a Background Check and Drug Test.
• Provide a Resume and 2-3 References.

• Competitive salary based on exhibited skill mastery and technology certifications.
• Company laptop provided.
• Health Insurance (HSA).
• Dental Insurance.
• Short-Term Disability.
• Company-Term Life Insurance Policy.
• Flexible PTO & Vacation Policy.
• Remote-Work and Work-from-Home friendly.

Learn more about Grand Rapids, MI:

National City Rankings for Grand Rapids, MI:

Learn more about TechConnect:

TechConnect Careers: https://www.thetechconnect.net/careers

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