Information & Assistance Specialist (Grundy County)

General Responsibilities

• Respond to inquiries via phone, email, in-person, or online platforms.
• Assess client needs and determine appropriate services or resources.
• Provide accurate information and referrals to internal departments or external agencies.
• Maintain up-to-date knowledge of community resources, programs, and eligibility requirements.
• Document all interactions and maintain confidential client records in accordance with organizational policies.
• Follow up with clients to ensure successful connection to services.
• Assist participants in completing Benefit Access Program applications.
• Assist individuals with understanding and enrolling in Medicare and prescription drug plans.
• Coordinate transportation services by enrolling participants and supporting ride scheduling.
• Provide Options Counseling in alignment with funder guidelines and program standards.
• Collaborate with team members and community partners to improve service delivery.
• Participate in training sessions and professional development activities.
• Serve as an agency ambassador in the community, attending fairs and conducting presentations.
• Other duties as assigned within the guidelines of this position.

Great Employer Provided Benefits

• Time-off: 14 Holidays - 15 Vacation days - 5 Paid Leave days and 9 Sick days
• Medical/Dental/Vision Health Insurances
• Flexible Spending Account
• Short-term Disability Insurance
• Long-Term Disability Insurance (employee paid optional)
• Life and AD&D Insurance
• 403B Retirement Plan with employer contributions
• Employee Assistance Program (EAP)

• Associate’s degree required; Bachelor’s degree preferred in social work or social sciences.
• Minimum of one year of experience with community resources for older adults and/or adults with disabilities.
• AIRS Certification preferred or must be obtained within 18 months of hire.
• SHIP Certification preferred or must be obtained within six months of employment.
• Ability to relate well to older individuals and persons with disabilities, respecting their privacy and dignity.
• Strong problem-solving skills and adherence to a no-wrong door policy.
• Ability to handle sensitive information with discretion and professionalism.
• Ability to work independently and manage multiple tasks.
• Proficiency in Microsoft Office applications (Outlook, Word, Teams).
• Passage of complete background clearance and any other required testing.
• Support for the Codes of Ethics of Catholic Charities USA, NASW, and APA.
• Valid driver’s license, reliable transportation, and proof of liability insurance.