Service Engineer MPLS Solutions

You will make an impact in the following way:  Ensure the proper functioning of solutions, handle incidents, and client requests in accordance with expected service levels (TAC2/TAC3) Perform monitoring and field interventions on existing installations Be on-call "from home" during nights/weekends as part of a rotating schedule Design, configure, and commission new solutions (WAN, LAN, Routing, Telephony, CCTV, etc.) Assist the project manager during the technical study, engineering, and project execution phases Provide technical support to the sales manager Write and maintain reports, documentation, and procedures for both internal and external use Provide continuous reporting   What you will bring:  Education – INTTIC (BAC+5) graduation or similar Experience – 2+ years of experience in a technical support or service role in networking Knowledge & skills – Essential: TDM & Packet Switching, TCP/IP, Routing, MPLS, Wireless, proficiency in MS Visio, MS SQL Server, MySQL, and Office; nice to have: Cybersecurity, programming/scripting, CCNA/CCNP Personality – Highly autonomous and team-oriented, with strong communication and writing skills, excellent multitasking ability, and attention to detail Willingness to travel – Predominantly domestically 30 % Language proficiency – Fluency in French and English