Area Tenancy manager - Brent

The Area Tenancy Manager (ATM) is responsible for the day-to-day management of a defined patch of council housing, ensuring tenancies are well managed, communities are safe, and housing services are delivered effectively. The role is to provide a visible, accessible housing management service that supports residents, protects the Council's housing assets, and ensures compliance with tenancy agreements and housing legislation. Key Responsibilities 1. Tenancy Management Manage the full tenancy lifecycle, including sign-ups, changes in circumstances, succession, and end of tenancy. Ensure tenants understand and comply with their tenancy conditions. Investigate breaches of tenancy and take appropriate enforcement action where required. 2. Income Collection and Arrears Management Maximise rental income by ensuring rent is collected effectively. Proactively manage and reduce rent arrears through early intervention, payment plans, and enforcement where necessary. Work closely with residents to sustain tenancies and prevent escalation to legal action where possible. 3. Anti-Social Behaviour (ASB) Investigate reports of ASB and nuisance. Take proportionate action in line with policy, including warnings, mediation, and legal proceedings where appropriate. Work with partners such as the Police and Community Safety teams to resolve issues. 4. Estate and Community Management Maintain oversight of estate conditions, including cleanliness, safety, and environmental issues. Work with Estate Services and contractors to ensure services are delivered to the required standard. Engage with residents, community groups, and stakeholders to improve neighbourhoods. 5. Safeguarding and Vulnerability Identify vulnerable residents and make appropriate referrals to support services (e.g. Adult Social Care, support agencies). Take a person-centred approach while balancing enforcement responsibilities. 6. Void and Lettings Management Oversee the turnaround of empty properties (voids) to ensure they are re-let quickly. Minimise rental loss by reducing void turnaround times. 7. Legal and Compliance Prepare cases for legal action where necessary (e.g. possession proceedings). Ensure all actions comply with housing law, council policy, and regulatory requirements. Overall Impact The Area Tenancy Manager plays a critical role in: Sustaining tenancies and supporting residents Maintaining safe and well-managed estates Reducing anti-social behaviour Maximising income into the Housing Revenue Account (HRA) Protecting the Council's housing stock and reputation In essence, the ATM is the key link between the Council and its tenants, balancing support and enforcement to ensure communities are stable, safe, and well managed. Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.