French and Italian speaking Customer Service Executive

<p><strong>French &amp; Italian Speaking Customer Service Executive</strong></p> <p>&nbsp;</p> <ul> <li><strong>Location: South West London (Zone 3) &ndash; Office-based Monday to Friday, 35 hours a week</strong></li> <li><strong>Salary: &pound;30,000 - &pound;32,000 per annum (depending on experience)</strong></li> <li><strong>Start Date: July/August 2026</strong></li> </ul> <p><strong>&nbsp;</strong></p> <p><strong>About the company</strong></p> <p>Our client is a very well-established and highly regarded global exporter of some of the world's most prestigious luxury brands. They are seeking a fluent French and Italian speaking Customer Service Administrator to join their friendly and supportive international team. This is an excellent opportunity for a customer-focused professional looking to develop their career within a successful international business.</p> <p>&nbsp;</p> <p><strong>The role</strong></p> <p>As a <strong>French and Italian Speaking Customer Service Administrator</strong>, you will provide comprehensive B2B customer support to clients, agents and distributors across French and Italian speaking markets. You will play a key role in ensuring a very high standard of service while supporting the smooth operation of export activities.</p> <p><strong>Key Responsibilities</strong></p> <ul> <li>Processing and managing customer orders accurately and efficiently</li> <li>Responding to customer enquiries and providing effective solutions</li> <li>Handling customer complaints in a professional and timely manner</li> <li>Liaising with courier and freight companies regarding shipments and deliveries</li> <li>Monitoring export operations and ensuring service standards are maintained within your assigned territories</li> <li>Supporting the Export Sales Team across additional markets and languages when required</li> <li>Maintaining strong relationships with customers, agents, and distributors</li> </ul> <p><strong>Skills / Experience needed</strong></p> <ul> <li>Fluent spoken and written French and Italian (both languages are essential)</li> <li>Previous experience within customer service, administration or a similar support role</li> <li>Excellent communication and interpersonal skills</li> <li>Strong organisational abilities and attention to detail</li> <li>The ability to manage multiple priorities and work effectively under pressure</li> <li>A proactive approach and the ability to work both independently and as part of a team</li> </ul> <p><strong>Benefits</strong></p> <ul> <li>Salary of &pound;30,000 - &pound;32,000 per annum</li> <li>22 days annual leave plus bank holidays</li> <li>Pension scheme</li> <li>Life assurance</li> <li>Incredible staff discount of up to 60% on luxury products</li> <li>Opportunity to work from home one day per week following successful completion of training</li> <li>Friendly, supportive team environment with excellent management support</li> </ul> <p><strong>Working Hours</strong></p> <p>8.00 - 16.00 or 9.00 to 17.00 with an hour for lunch</p> <p>If you are fluent in both French and Italian and are looking to join a highly successful global organisation we would love to hear from you. Please apply now or contact <a href="mailto:lgrimes@languagebusiness.co.uk?subject=lgrimes%40languagebusiness.co.uk" id="lgrimes@languagebusiness.co.uk" title="lgrimes@languagebusiness.co.uk">Lisa Grimes</a> for a confidential chat</p>