HVAC Sales Administrator

Overview An established HVAC manufacturer is seeking to appoint an experienced Sales Administrator. This is a process-driven role supporting import/export sales, order accuracy and customer service delivery. The Role You will manage the end-to-end sales administration process, ensuring accurate order processing, returns handling and coordination with logistics and finance. Key responsibilities include: Processing sales orders via SAP, ensuring pricing, stock and delivery data are accurate Coordinating import/export documentation and liaising with freight and distribution partners Managing RMAs, returns and credit processes Supporting internal sales and external account managers with order status updates Liaising with warehouse and supply chain teams to resolve delivery queries Maintaining accurate customer records and commercial documentation The position is office-based and requires close collaboration with commercial, logistics and operations teams. Requirements Proven experience in a Sales Administrator or Sales Support role within HVAC, engineering or technical manufacturing Strong working knowledge of SAP (essential) Experience handling import/export sales documentation Familiar with order processing, returns and credit procedures Confident liaising with contractors, distributors or B2B customers Strong attention to detail and process accuracy Package Salary: £35,000 Office-based, 5 days per week Location: Surrey Structured, stable working environment within an established HVAC manufacturer Standard company benefits package WR HVAC | M&E are #1 recruitment partner for HVAC jobs. Our customers include a range of large and small M&E companies, manufacturers and suppliers of heating, ventilation, air conditioning and refrigeration equipment. We recruit UK wide for sales, management and technical jobs. WR is acting as an Employment Agency in relation to this vacancy.