IT Service Desk - Managed Services

Role: IT Service Desk - Managed Services
Location: Site based in Milton Keynes
Salary £30,000 to £35,000 plus Bonus

A leading international technology solutions provider is looking for an IT Service Desk Operative to join its Cloud Management Centre team.

Working across sectors including Finance, Manufacturing and Retail, this role sits at the heart of service delivery—owning incidents from initial logging through to resolution while ensuring SLA performance and an exceptional customer experience.

Key responsibilities include:

• Managing and progressing service tickets through to closure
• Providing 1st line support and coordinating incident escalations and change requests
• Working with technical teams, customers, partners and vendors to drive resolution
• Supporting remote monitoring operations and service desk administration
• Producing service performance reports and customer insights
• Maintaining accurate records, documentation and reporting

The ideal candidate will have:

• 4 years or more experience in Service Desk, Incident Management or Managed Services environments
• Knowledge of ticketing systems and 1st line support processes
• Strong Microsoft 365 skills
• Excellent communication, organisation and stakeholder management abilities
• A proactive, self-driven approach with strong attention to detail

To be considered for this role you must live wihtin a daily commutable distance of Milton Keynes.
Security Clearance is required for this position (or willingness to undergo clearance).

This is an opportunity to join a growing technology business delivering critical services to a broad and varied client base.

Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.