About the Role
<p dir="ltr"><strong>Location:</strong> Kings Hill / Hybrid</p><p dir="ltr"><strong>Salary/package: </strong> <span>£25,948.96</span> per annum</p><p dir="ltr"><strong>Contract type: </strong>Permanent</p><p dir="ltr"><strong>Hours:</strong> Full time, 37 hours per week</p><p dir="ltr">Looking to build your HR and payroll career with a trusted and supportive employer? Join <strong>HR Connect</strong>, part of the <strong>Commercial Services Group (CSG) </strong>as a <strong>HR & Payroll Helpdesk Assistant</strong> and play a key role in delivering excellent service to thousands of employees across Kent and beyond.</p><h3 dir="ltr">Who we are </h3><p class="MsoNormal" dir="ltr"><strong>HR Connect,</strong> part of the <strong>Commercial Services Group (CSG) </strong>provide a full range of HR and payroll services to schools, academies and public sector organisations, combining professionalism, efficiency and a people-first approach.</p><h3 dir="ltr">Why this role matters </h3><p dir="ltr">As a <strong>HR & Payroll Helpdesk Assistant</strong>, you’ll provide first line support to customers across our HR and payroll services, ensuring queries are handled promptly, accurately and with care. You’ll play a vital role in maintaining data integrity, supporting smooth pay runs and delivering excellent customer service that reflects HR Connects high standards.</p><h3 dir="ltr">What you’ll be doing </h3><ul dir="ltr"><li class="MsoNormal"><p dir="ltr">Provide first-line HR and payroll support via phone, email and live chat in line with agreed SLAs.</p></li><li class="MsoNormal"><p dir="ltr">Ensure employees receive the correct documentation and are paid accurately and on time.</p></li><li class="MsoNormal"><p dir="ltr">Retrieve data and provide advice or solutions to resolve queries efficiently.</p></li><li class="MsoNormal"><p dir="ltr">Accurately update and maintain HR and payroll data across systems and personnel files.</p></li><li class="MsoNormal"><p dir="ltr">Build strong working relationships with internal and external stakeholders.</p></li><li class="MsoNormal"><p dir="ltr">Contribute to team knowledge sharing and continuous improvement initiatives.</p></li></ul><h3 dir="ltr">What we’re looking for</h3><ul dir="ltr"><li class="MsoNormal"><p dir="ltr">Good understanding of HR/payroll processes and employment legislation.</p></li><li class="MsoNormal"><p dir="ltr">High attention to detail and commitment to confidentiality.</p></li><li class="MsoNormal"><p dir="ltr">Confident IT user with experience in MS Office.</p></li><li class="MsoNormal"><p dir="ltr">Team player with a proactive, can-do attitude.</p></li><li class="MsoNormal"><p dir="ltr">Willingness to learn, adapt and contribute to a culture of continuous improvement.</p></li></ul><h3 dir="ltr">What you’ll get in return</h3><ul dir="ltr"><li class="MsoNormal"><p dir="ltr">Salary of £25,948.96 per annum</p></li><li class="MsoNormal"><p dir="ltr">25 days annual leave rising to 27 after four years</p></li><li class="MsoNormal"><p dir="ltr">Birthday Day Off</p></li><li class="MsoNormal"><p dir="ltr">One concessionary day during the Christmas period</p></li><li class="MsoNormal"><p dir="ltr">Pension scheme with 4% employer contribution</p></li><li class="MsoNormal"><p dir="ltr"><span>Life assurance cover</span></p></li></ul><h3 dir="ltr">Why CSG?</h3><p dir="ltr">CSG is the UK’s largest local authority-owned trading company (LATCO), generating over £800 million in revenue per annum and supporting more than 16,000 education and public sector customers globally.</p><p class="MsoNormal" dir="ltr">We are growing through a combination of organic development, acquisitions and strategic partnerships. Our businesses deliver services across education, IT, HR, legal, energy, procurement and more, all focused on delivering meaningful impact.</p><p class="MsoNormal" dir="ltr">As a locally owned organisation, we take pride in reinvesting a significant proportion of our profits into frontline services, helping strengthen the communities we serve.</p><h3 dir="ltr">Inclusion & Accessibility</h3><p dir="ltr">We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds.</p><p class="MsoNormal" dir="ltr">As a member of Inclusive Employers and a Working Families Employer, we are actively building an environment that supports inclusion, flexibility and belonging for all colleagues.</p><p class="MsoNormal" dir="ltr">We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.</p>