Field Service Technician – Aftermarket & Customer Care

We're partnered with a well-established machinery manufacturer currently seeking a Field Service Technician – Aftermarket & Customer Care to join their team. This position offers a competitive pay rate, with overtime and international travel compensation. The role also includes a comprehensive benefits package. In this role, you will travel to customer facilities to troubleshoot, repair, and maintain existing bakery production systems. You will ensure optimal equipment performance by performing preventive maintenance, technical diagnostics, and responsive repairs across mechanical, electrical, pneumatic, and combustion systems. This position plays a key role in supporting customers throughout the equipment life cycle, contributing directly to uptime, safety, and overall satisfaction.   Duties as a Field Service Engineer: Troubleshoot, diagnose, and repair industrial bakery equipment including ovens, dryers, cookers, and conveyors at customer sites Perform preventive maintenance and scheduled service to optimize system reliability and minimize downtime Work with PLC-based electrical control systems, including exposure to control panels, sensors, and automation interfaces during troubleshooting and repair Identify and correct issues involving mechanical, electrical, pneumatic, and combustion systems Calibrate and tune control and combustion systems for performance and safety compliance Provide remote technical support to customers when possible Recommend and install spare parts, components, and service kits as part of planned maintenance or corrective repair work Complete accurate service reports, maintenance records, and documentation using Microsoft Word, Excel, and company service software Collaborate with Parts, Engineering, and Customer Care teams to ensure efficient communication and service delivery Follow all company and site-specific safety protocols, including Lockout/Tagout procedures   Qualifications & Experience required: Associate’s degree in a technical field or equivalent practical experience 3+ years of experience troubleshooting and repairing industrial or manufacturing equipment Strong understanding of mechanical, electrical, pneumatic, and combustion systems Familiarity with PLC-based control systems, VFDs, relay logic, and operator interfaces Ability to read and interpret electrical schematics, wiring diagrams, and mechanical drawings Proficiency in welding and fabrication (TIG, MIG, or stick) Strong analytical, communication, and customer service skills Ability to travel extensively (domestic and international) for field assignments   Preferred Qualifications: Prior experience servicing bakery equipment Knowledge of combustion tuning and calibration best practices Forklift operator certification (or ability to obtain)   Work Environment: Frequent domestic and international travel; some assignments may extend over several weeks Work in industrial bakery environments with exposure to heat, noise, and vibration Ability to lift up to 80 lbs and perform physical tasks such as standing, climbing, and kneeling