Local Help Desk Analyst with Active Directory

Job ID: TN-66083 (94090819)

Onsite/Local Help Desk Analyst with Active Directory, iOS Management/Support/Deployment, Network troubleshooting, MSRA/RDP/Webex, ServiceNow experience

Location: Nashville, TN (TN DOT)
Duration: 12 Months

IT Call Center Experience preferred
– Able to handle call volume of up to 30 calls per day.
People/Customer Service skills required

Printer Administration and Troubleshooting
– Server Print Queue, and local Queues

Active Directory Management
– Able to navigate Different OUs
– Able to look up attributes
– Able to reset password and unlock accounts.
iOS Management, Support, and Deployment

– Setting up new phones/Ipads
– Resetting iTunes accounts
– Resetting network settings
– Backup/Restore device data
Video Conferencing

– Cisco WebEx
– MS Teams
– Cisco Presence video solutions
Network troubleshooting

– Internal vs external
– VPN
– LTE
– Wifi
Application Troubleshooting

– Account permission
– Compatibility settings
– Browser vs installed
Remote support

– MSRA
– RDP
– TEAMs
– Webex
Hardware Deployment

ServiceNow

– Ticket management
– Ticket assignment