3/5/14 – Customer Support/After Sales Specialist

Accentuate Staffing is currently recruiting a Customer Support Specialist for a client of ours in Morrisville, NC. This position is a direct-hire opportunity. Responsibilities Customer Support Interface with customers regarding warranty or return claims Interface with customers regarding services (ex. re-flash, re-work, and testing services) Determine best resolution path for each situation Test products to verify customer claims Utilize SAP system’s Managing Return Process Create and issue reports on claims and services After Sales Support Manage return process with customers (RMA process) Manage stock rotations with distributors Repackage products to return to inventory or customers Interface with logistics team on shipments Interface with finance team on debits/credits Interface with global after-sales teams Requirements 2-4 year Degree is required; Technical Degree is preferred 1-10 years of experience in a Customer Support or Customer-Interfacing role SAP experience is a plus Strong communication, problem-solving, and time management skills Experience working within a technology product organization is a plus Understanding of the wireless and electrical component industry is a plus Ability to travel up to 5%