About the Role
Salary Range: £26,707.00 - £28,778.00 We are committed to equality, diversity and inclusion, creating a community where colleagues feel respected and valued. We aim to reflect the diversity of our students and communities, and to strengthen our university through collaboration and diverse perspectives, across all roles at the University. This job description is currently not available to view while we review and update content on Workday. If you need access to the current version, please submit a request to the People Services Team through the Support Portal. If you need to discuss the job description due to updates to the role or for recruitment purposes, please make this clear on your request and a member of the team will be in touch. Thank you for your patience during this update The University reserves the right to close this post once a sufficient number of applications have been submitted. It is encouraged that you complete the application at your earliest convenience to avoid disappointment. Hours: 7.5 hours per week (9:00-17:30), 4 posts available 2x Saturday positions and 2x Sunday positions. Working Pattern: 1 weekend day, 2x Saturday positions and 2x Sunday positions Overview of the Role The University of Hull is seeking to appoint 4 Customer Experience Advisors to join the Customer Experience & Insight Team within the Brynmor Jones Library. The team is responsible for delivering all frontline services in a busy and dynamic environment that supports the academic, cultural, and social needs of students, staff, and visitors. The library also incorporates an art gallery and exhibition spaces. This role is central to ensuring an excellent standard of customer service across the building. The post holder will contribute directly to the overall student experience by providing high‑quality support in the use of library facilities, collections, and IT resources. Key Responsibilities The post holder will work as part of a multidisciplinary team to provide a highly visible and proactive service throughout the Brynmor Jones Library. Duties will include, but are not limited to: Responding to customer enquiries across multiple communication channels, providing clear information regarding library services, procedures, and regulations. Offering guidance in locating and accessing print and electronic information resources. Assisting customers with IT equipment and standard Microsoft Office applications. Delivering tours, presentations, and general orientation activities. Providing information relating to the library’s art gallery, exhibitions, and public events. Using mobile technology to complete administrative tasks and deliver on‑the‑spot support. Supporting new colleagues and student volunteers through training, mentoring, and buddying. Maintaining the organisation and accessibility of printed collections through shelving, shelf management, and stock relocation. Monitoring the condition of facilities and equipment, reporting faults as required. Processing the borrowing and returning of materials. Completing a range of routine administrative duties. Supporting the maintenance of a clean and safe environment by upholding building policies. Contributing ideas and feedback to service improvement initiatives and participating in project groups. Assisting with fire safety and evacuation procedures when necessary. Role Requirements Candidates should demonstrate: Excellent communication and interpersonal skills. The ability to deliver high‑quality customer service in a busy and frequently demanding environment. Confidence in working across a large, public‑facing building with high levels of user interaction. Competence in using IT systems and supporting users with basic IT queries. Good organisational skills and the ability to prioritise work independently. The physical ability to undertake tasks such as shelving, manual handling, and stock movement. Additional Information These roles will involve working one weekend day, which will be the same day each week. The nature of the role requires flexibility and the ability to work throughout the library building without direct supervision. These vacancies are for fixed term contracts which are anticipated to be required from October 2026 - May 2027 approximately. How to Apply Applicants should submit a CV and cover letter via the online application system using the "Resume/Cover Letter" upload section. JR100736 Customer Experience Advisor Job Description.pdf For an informal discussion about this vacancy please contact Jon Brooke, Customer Experience Team Leader: J.Brooke@hull.ac.uk At the University of Hull, we are committed to building a community where everyone feels respected, valued and able to succeed. We recognise that diverse perspectives strengthen our university and the impact of our work. We particularly welcome applications from people who are underrepresented within our workforce, including people from global majority backgrounds, disabled people, LGBTQI+ people, and women, particularly in senior roles. You can read more about our Equality, Diversity and Inclusion strategy and our transparency reports on our Fairness and Inclusion page. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.