Reception Team Leader

​Reception Team Leader – Luxury Venue Berkhamsted

We are currently recruiting for an experienced Reception Team Leader to join a prestigious venue in the Berkhamsted area. This is a fantastic opportunity for a confident and professional individual to lead a front-of-house team and deliver an exceptional guest experience.

Hours: 5 days out of 7, Monday to Sunday (including regular weekends)
Work Times: Between 7:00am – 9:30pm

Key Responsibilities:

• Leading and supporting the reception team to deliver outstanding customer service

• Overseeing daily front desk operations and ensuring smooth running of shifts

• Handling guest enquiries, check-ins, and issue resolution professionally

• Training and mentoring team members

• Ensuring high standards of presentation and service are consistently maintained

Requirements:

• Previous experience in a reception or front-of-house supervisory role

• Strong leadership and team management skills

• Excellent communication and organisational abilities

• Professional appearance and customer-focused attitude

• Flexible approach to working hours, including weekends

• Must have a valid UK driving licence and own transport due to location

What We Offer:

• Competitive salary package (dependent on experience)

• Free use of on-site gym and pool facilities

• Free meals on duty

• 50% discount in on-site café

• Opportunity to work within a high-end, professional environment

• Supportive team with opportunities for development

If you are an experienced front-of-house professional ready to step into a leadership role, we’d love to hear from you. Apply now!