Customer Support Advisor

We are looking for a reliable and customer-focused Customer Support Assistant to join a busy Customer Support Team. This role is available on a temporary, fixed-term (3 months) or permanent basis, offering flexibility for the right candidate. As a key member of the team, you will support both customers and internal colleagues by processing orders, coordinating despatches, managing enquiries and ensuring a consistently high standard of service. You will work closely with teams across Finance, Operations and Sales, acting as a central point of contact to ensure queries are handled efficiently and professionally. Key Responsibilities: Process sales orders and ensure accurate documentation Coordinate domestic and international despatches, ensuring paperwork is complete and correct Respond promptly and professionally to customer enquiries via shared inboxes Handle warranties, complaints, and service plans in line with escalation procedures Process credit card payments securely and accurately Support internal teams with customer and order-related queries Liaise with Finance, Operations, and Sales to resolve issues and improve service delivery Maintain accurate customer records and data Champion excellent customer experience and contribute to continuous improvement What we’re looking for: Previous experience in customer support, service, or administration Strong attention to detail and ability to manage multiple tasks Confident communicator with a professional, customer-focused approach Comfortable working to deadlines and service-level targets Collaborative team player with a proactive mindset Good IT skills and confidence using email and internal systems Why this role is great: Flexible contract options: temporary, fixed-term, or permanent Supportive team environment with clear processes and training Opportunity to make a real impact on customer experience and internal operations WHAT IS ON OFFER Monday to Friday 9am to 5pm Competitive Salary Matched Pension 26 Days Leave (plus Public Holidays) Free Onsite Parking Access to Help @Hand 24/7 Helpline for you and your immediate Family