Accounts Receivable/Collections Specialist

Richmond Hill, Ontario, CANusvia direct

// Job Type

Full Time

// Salary

USD 60,000 - 62,000/year

// Salary Range

60,000–62,000 USD / year

// Posted

1 month ago

About the Role

Hiring Manager: Colin RenfreyTalent Acquisition Advisor: Laura DeLucaJob Code Level: FBP2Refer Your Friends! AI-First. Future-Driven. Human-Centered.At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent AI can't replace to help us shape the future of information management. Join us. WHO WE AREOpenText is the leader in Enterprise Information Management (EIM). Our products enable the digital world by simplifying, transforming, and accelerating enterprise information needs, on premises and in the cloud. We embrace all things digital and are committed to being the Best Place to Work for our team members in over 120 locations around the world.YOUR IMPACTReporting to the Manager, Collections, the Collection Specialist brings their solid experience in global collections to deliver on collection targets and accounts receivable targets. The successful candidate has a passion for delivering the best-in-class customer experience in accounts receivable and has the drive to learn from others on supporting the Cash Collection strategy. Integration is a way of life for us so you will bring your best practice mindset to continuously strive for flawless execution on every integration.YOU ARE GREAT ATAccountable for the timely collection of accounts in your portfolio; including ensuring accurate customer information is maintained. Responsible for effectively resolving collection disputes in your portfolio. Responsible to keep updated with changes in collection practices and processes. Accurately evaluate the likelihood of collectability of disputed/contentious items before they hit 60 days past due to flag “at risk” accounts to your leader to resolve. Partner with your peers to support collection activities in other portfolios as required to ensure cash flow targets and other A/R targets are met. Assist your leader in other project/initiatives as assigned to deliver on best-in-class process and practice for the Cash Collection and A/R function.WHAT YOU NEED TO SUCCEEDEducation:Enrolment in an accredited Credit and Collections program or equivalent work experienceSkills and Experience:Minimum 3 years’ accounts receivable/collections experience, preferably global B2B. Strong customer service mindset with the ability to solve it right the first time. Good written and verbal communication and negotiation skills, specifically with internal and external customers. Strong organization and time management skills, with demonstrated success managing multiple priorities. Good working knowledge of ERP systems and Microsoft Office suite. Self- starter with a continuous improvement mindset to support best in class process automation. Strong collaborator understanding that you deliver as a team and, it is always best when you collaborate to find solutions to problems. Demonstrated ability to learn with your peers and others and support a culture of resiliency in a continuously changing environment.ONE LAST THINGOpenText is more than just a corporation—it’s a global community where trust is foundational, the bar is raised, and outcomes are owned. Join us in our mission to drive positive change through privacy, technology, and collaboration. At OpenText, we don’t just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference. OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our <a href="https://www.opentext.com/assets/documents/en-US/pdf/opentext-equal-employment-opportunity-statement-of-policy-us-en.pdf">Equal Employment Opportunity Statement of Policy</a> which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at <a href="https://help.opentext.com/portal/site/selfservice?customView=newTicket">Ask HR</a>. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace. Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.Salary Range: $60,000 - $62,000; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

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