Salesforce Order Management (OMS) Technical Architect

Chicago, ILusvia direct

// Job Type

Full Time

// Salary

Not disclosed

// Posted

3 weeks ago

About the Role

Job Title: Salesforce Order Management (OMS) Technical Architect Location: Hybrid (Chicago, Atlanta, Dallas, Houston, New York, San Francisco) Employment Type: Full-Time Overview We are seeking a Salesforce Order Management (OMS) Technical Architect who can lead the design and delivery of end-to-end order lifecycle solutions across complex, enterprise environments. This is not a traditional Salesforce role. This position sits at the intersection of business operations, system architecture, and integration engineering, focused on solving real-world challenges across order fulfillment, payments, shipping, returns, and customer visibility. The ideal candidate is a hands-on architect who can translate business problems into scalable technical solutions and lead cross-functional teams to deliver measurable outcomes. What You Will Own You will be responsible for designing and delivering solutions that address post-order complexity at scale, including: <ul> <li>Order fulfillment mismatches </li> <li>Payment processing and reconciliation issues </li> <li>Shipment tracking and customer visibility gaps </li> <li>Returns, refunds, and reverse logistics workflows </li> <li>Data consistency across multiple systems </li> </ul> Key Responsibilities End-to-End Architecture <ul> <li>Design and implement complete order lifecycle solutions using Salesforce Order Management (OMS) </li> <li>Define architecture across commerce, service, operations, and backend systems </li> <li>Ensure scalability, reliability, and performance in high-volume environments </li> </ul> <div> <hr /></div> Integration Leadership (CRITICAL) <ul> <li>Architect and deliver integrations between Salesforce and: <ul> <li>ERP systems </li> <li>WMS (Warehouse Management Systems) </li> <li>Payment gateways </li> <li>Shipping/carrier platforms </li> </ul> </li> <li>Design API-driven and event-driven architectures for real-time data flow </li> <li>Ensure data integrity and synchronization across systems </li> </ul> Post-Order Process Optimization <ul> <li>Lead design of workflows across: <ul> <li>Fulfillment and shipping </li> <li>Order tracking and customer notifications </li> <li>Returns (RMA), refunds, and exchanges </li> </ul> </li> <li>Improve operational visibility and customer experience </li> </ul> Salesforce Technical Leadership <ul> <li>Provide hands-on leadership across: <ul> <li>Apex development </li> <li>Flows and automation </li> <li>Platform Events </li> <li>CI/CD pipelines </li> </ul> </li> <li>Establish best practices for scalable Salesforce OMS implementations </li> </ul> Business & Stakeholder Alignment <ul> <li>Lead workshops with business stakeholders to gather requirements </li> <li>Translate operational challenges into technical solutions </li> <li>Communicate architecture decisions clearly to both technical and non-technical audiences </li> </ul> Enterprise Architecture Mindset <ul> <li>Align solutions to broader enterprise architecture strategy </li> <li>Ensure consistency across: <ul> <li>Business processes </li> <li>Data models </li> <li>Systems and technology layers </li> </ul> </li> </ul> What Success Looks Like <ul> <li>Order lifecycle flows operate seamlessly across systems </li> <li>Reduced fulfillment and payment errors </li> <li>Improved customer visibility (real-time tracking, updates) </li> <li>Scalable architecture supporting high transaction volumes </li> <li>Strong alignment between business and technology teams </li> </ul> Required Experience <ul> <li>5–10+ years of Salesforce experience, including architecture roles </li> <li>Deep expertise in Salesforce Order Management (OMS) </li> <li>Proven experience designing end-to-end order lifecycle solutions </li> <li>Strong experience with enterprise integrations (ERP, WMS, payments, carriers) </li> <li>Hands-on experience with: <ul> <li>Apex </li> <li>Flows </li> <li>Platform Events </li> <li>API integrations (REST, event-driven) </li> </ul> </li> <li>Experience designing real-time, event-driven systems </li> <li>Strong understanding of data consistency and system orchestration </li> </ul> Preferred Experience <ul> <li>Salesforce Architect certifications </li> <li>Experience with Commerce Cloud </li> <li>Background in retail, eCommerce, or high-volume consumer operations </li> <li>Experience solving real-world issues such as: <ul> <li>Fulfillment mismatches </li> <li>Payment failures </li> <li>Shipment tracking gaps </li> <li>Returns/refunds complexity </li> </ul> </li> </ul> What We’re Really Looking For We are looking for someone who has: <ul> <li>Built or fixed complex order management systems at scale </li> <li>Integrated Salesforce with multiple enterprise platforms </li> <li>Solved real operational problems—not just configured systems </li> <li>Led architecture decisions and influenced business stakeholders </li> </ul> What This Role Is NOT <ul> <li>Not a pure Salesforce Admin role </li> <li>Not just an Apex Developer </li> <li>Not limited to Sales/Service Cloud configuration</li> </ul> <div> Why This Role Matters</div> This role directly impacts revenue operations, customer experience, and operational efficiency. You will play a key role in transforming how orders are processed, fulfilled, and delivered across the enterprise.

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