Complaints and Customer Feedback Officer - Part Time

If you’re passionate about providing great customer service, then we’d love you to join us as a Complaints and Customer Feedback Officer on a 6 month Fixed term Contract on a Part Time basis (21 hours) Monday - Wednesday 09:00 - 17:00.  The role of the Complaints and Customer Feedback Officer is to provide an efficient and effective customer services role, processing all complaints, feedback and enquiries via multiple channels. The officer will also monitor progress of complaints and all other feedback and ensure it is managed in line with our policies and procedures. The role will deliver a high quality comprehensive and consistent approach to dealing with complaints and customers feedback across the organisation. Feedback will be managed in accordance with good practice recommended by the Housing Ombudsman Service and through continuous learning.  We are looking for someone with a can-do attitude towards achieving our goals and objectives, whilst ensuring our customers are at the heart of what we do. If you enjoy a varied role, are self-motivated, able to balance your workload and work within service level agreements, this could be the role for you.