Center Performance Management Manager (Reporting & Analytics)

Center Performance Management Manager (Reporting & Analytics) (F/M/D)     Turn KPIs into priorities. Turn priorities into measurable improvement. In this role you’ll help shape how Service Delivery performance is understood, discussed, and improved - partnering with senior stakeholders and building the insights and reporting that keep leaders focused on what matters most.   What you’ll do   Steer and apply the Service Delivery performance framework (KPIs, definitions, thresholds, drivers) Spot trends, risks, and early-warning signals; turn data into crisp “what/why/impact/next” narratives Lead performance cadences and decision-oriented dialogues with Directors, Process Managers, and Team Leads Identify efficiency opportunities with Service Delivery leadership and translate them into measurable initiatives Run structured “watchlists” for off-track KPIs to monitor progress and evidence impact over time Contribute (with GBS Performance Management and D&IT) to improving metric automation, data reliability, and Power BI products Lead and deliver reporting/analytics projects end-to-end within the broader roadmap   What do you bring   Strong experience in Performance Management, Stakeholder Management, and Power BI Hands-on capability in dashboards/scorecards, drill-down analysis, semantic models and DAX Understanding of data ingestion/transformation (ETL/ELT) and the Microsoft Azure analytics ecosystem; Fabric/Lakehouse is a plus A clear, action-oriented communication style and strong ownership (planning, prioritization, follow-through)