Atlassian SME

<p><strong>Job Title: Atlassian SME</strong></p> <p><strong>Contract Length: 3 Months &amp; Remote</strong></p> <p><strong>IR35: Outside IR35</strong></p> <p><strong>Project</strong></p> <p>Deliver governance, administration, and optimisation of an organisation&rsquo;s Atlassian Cloud environment. The role focuses on improving system structure, ensuring reliable day-to-day operations, and enabling internal teams through training and knowledge transfer so they can manage the platform independently.</p> <p><strong>&nbsp;Tech Stack</strong></p> <ul type="disc"> <li>Jira Software (JSW) </li> <li>Jira Service Management (JSM) </li> <li>Jira Product Discovery (JPD) </li> <li>Compass </li> <li>Confluence </li> <li>Jira Ops </li> <li>Atlassian Marketplace apps &amp; integrations</li> </ul> <p><strong>Key Responsibilities</strong></p> <p><strong>Governance &amp; Standards</strong></p> <ul type="disc"> <li>Support end users and standardise projects, workflows, permissions, fields, and naming conventions </li> <li>Review current Atlassian setup and usage </li> <li>Define governance model (roles, responsibilities, change control) </li> <li>Recommend licensing, apps, and integrations </li> <li>Manage users, groups, projects, and spaces </li> <li>Maintain workflows, automations, SLAs, queues, and templates </li> <li>Oversee apps and integrations </li> <li>Perform regular housekeeping (clean-up, access reviews, consistency checks) </li> <li>Ensure scalable, consistent configurations across teams (delivery, service, engineering, product) </li> </ul> <p><strong>Training &amp; Knowledge Transfer</strong></p> <ul type="disc"> <li>Assess training needs across user groups </li> <li>Deliver role-based training sessions and materials </li> <li>Produce admin guides and playbooks </li> <li>Support handover to internal teams for ongoing management&nbsp;</li> </ul> <p>, </p>