IT Service Desk Analyst – Fareham 3 days / 2 days remote – up to £42,500 plus benefits
Are you an experienced IT support professional who enjoys solving technical issues and delivering excellent customer service?
We're looking for an IT Service Desk Analyst to join a busy IT team, providing first-line support to users across a global environment. You'll be the first point of contact for IT queries, troubleshooting hardware and software issues, managing incidents through to resolution, and ensuring users receive a high-quality support experience.
Key Responsibilities
- Provide first-line IT support via phone, email, self-service portal and in person.
- Log, prioritise and manage incidents and service requests within the ITSM system.
- Diagnose and resolve hardware, software, desktop, laptop and mobile device issues.
- Escalate complex incidents where required and keep users informed throughout
- Work closely with wider IT teams to ensure timely resolution of issues.
- Support users within a global, highly virtualised environment.
- Participate in an out-of-hours support rota.
What You'll Bring
- Previous experience in an IT Service Desk, Helpdesk or Desktop Support role.
- Strong troubleshooting skills across hardware, software and end-user devices.
- Excellent customer service and communication skills.
- Experience working with ITSM tools and incident management processes.
- Ability to prioritise workloads and perform effectively in a fast-paced environment.
- Degree, IT qualification or equivalent commercial experience desirable.
In return, you’ll receive competitive compensation and a fantastic benefits package including, health cash plan, 25 days holiday, pension scheme, life assurance, extensive training and progression and much more!
Apply now to join a collaborative IT team where you'll gain exposure to a broad range of technologies while developing your technical skills and career.