IT Operations Manager
York
Hybrid
Lorien are partnering with a client who require an IT Operations Manager to oversee the performance and delivery of IT services in a fast-moving environment. This is a hands-on leadership role, combining technical involvement with team management to ensure reliable, efficient IT operations.
Key Responsibilities
Service Delivery & Operations
- Ensure IT services are stable, secure, and performing effectively
- Manage incidents and requests within agreed timeframes
- Monitor system health and oversee patching, backups, and maintenance
Leadership & Team Management
- Lead and develop a team of IT engineers
- Allocate and prioritise workload aligned to business needs
- Support complex technical issues and escalations
Incident & Problem Management
- Own major incidents and coordinate resolutions
- Identify root causes and reduce recurring issues
- Communicate clearly with stakeholders during disruptions
Continuous Improvement & Collaboration
- Improve processes, tools, and service quality
- Drive efficiency through standardisation and automation
- Work closely with wider tech teams to align operations with business goals
What Success Looks Like
- High system availability and service reliability
- Reduced incident volumes and faster resolution times
- Strong user satisfaction with IT services
- Efficient and well-managed support function
About You
- Experience leading IT operations or service delivery teams
- Strong technical background with a hands-on approach
- Skilled in incident/problem management and team leadership
- Organised, proactive, and delivery focused
- Strong communicator who thrives in fast-paced environments
Why Apply?
- Opportunity to shape IT operations in a growing environment
- Hands-on leadership role with real impact
- Collaborative culture focused on performance and improvement
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.