About the Role
The CXR Pathway Program serves as an entry point for diverse talent to build a career in financial services! The program is designed to help you build foundational knowledge and gain confidence to attain the required FINRA SIE, Series 7, and Series 63 licenses to become a registered broker alongside your cohort. We demonstrate strong customer focus across a wide range of needs, from simple to complex, via chat, email, and phone channels.
As a member of this team, you'll be the company's voice and will use exceptional empathy and product expertise to ensure our users feel understood and valued. Your job is not only to help our customers, but to help us learn as a company from each interaction—so we can make our customers' experience as seamless as possible.
This role is based in our Westlake, TX office, with in-person attendance expected at least 5 days per week for the duration of your onboarding, which could be for 6 or more months.
At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.
Applications for this role will be accepted on a rolling basis, meaning the posting may close once positions are filled. Please connect with your recruiter for more information about this role’s application window.
What you’ll do
Participate in the CXR Pathway Program, including:
Introduction to licensing with paid study time
Foundational training and proficiency
Completion of licensing
Registered Representative training and proficiency
Transition into team alignment and production, which includes:
Delivering an outstanding customer experience through chat, email, and phone
Acting as the voice of the customer by identifying and sharing feedback for service improvements
Growing financial services expertise and developing proficiency in a range of financial concepts
What you bring
Self-starter and ambitious learner comfortable in a fast-paced, evolving support environment
Ability to embrace skill development through coaching, feedback, and goal setting
Bachelor’s degree or relevant experience in financial services preferred
Commitment and resilience to achieve licensing and Registered Representative proficiency over 26 weeks
Strong independent judgment, adaptability, and ability to prioritize in a multi-task environment
Excellent verbal and written communication skills with a passion for customer support
Comfort providing support across channels including phone and written formats
Ability to defuse customer anxiety and deliver outstanding service
Willingness to work flexible schedules, including evenings and weekends, as needed
Existing FINRA SIE license preferred
Prior experience in customer support preferred