About the Role
IT Operations Manager Norwich (Minimum 2 days onsite)£55k-£60kThis is an opportunity for an experienced IT Operations professional to take a lead role across service desk, infrastructure and day-to-day technology operations. You'll be responsible for making sure services are well run, resilient and delivering what the organisation needs, while also having the influence to improve how IT operates.Team management is a large part of this role, but it is much more than managing a service desk. You'll have responsibility for people, suppliers, service performance, budgets, major incidents and operational strategy, with plenty of scope to make meaningful improvements.Key ResponsibilitiesLead, develop and push forward the IT Service Desk and Infrastructure teamsOwn service performance, availability, capacity and continual improvementTake the lead during major incidents and coordinate technical teams, suppliers and senior stakeholdersManage operational budgets and identify investment requirements and risksDevelop and improve IT service management processes, standards and performance measuresOversee business continuity, disaster recovery and operational resilienceIdentify opportunities to improve service quality, efficiency, security and customer experienceRequirements:Strong IT Service Management background, with significant management experienceProven experience leading technical/service operations teamsStrong understanding of ITIL and modern service management practicesExperience managing complex infrastructure environments and operational risk (a hands on technical infrastructure background is essential)Confident handling major incidents and high-pressure service issuesStrong understanding of business continuity, disaster recovery and service resilienceA track record of introducing measurable service improvementsFull right to work in the UK without any restrictionsAlready within a reasonable commutable distance of NorwichRole Style & Setup· You'll sit within the senior IT leadership structure, working closely with other the Head of IT and other Tech leaders. The role combines people leadership, IT service management, operational governance and strategic improvement.For more information and a full job description, please contact Andy Clarke at The One Group. We are working on this role exclusively.