CHIEF OF PACE & SENIOR SERVICES OFFICER

Position Summary The Chief of PACE & Senior Services Officer is responsible for the overall leadership, development, implementation, and evaluation of the Program of All-Inclusive Care for the Elderly (PACE) and related senior services. This executive role oversees all administrative, clinical, operational, and financial aspects of the program, ensuring high-quality, coordinated care delivery for an at-risk elderly population. The position serves as the primary advisor on PACE operations and provides strategic direction to ensure compliance, sustainability, and program growth. Key Responsibilities Program Leadership & Strategy Lead the planning, development, implementation, and evaluation of the PACE program. Establish and execute strategic plans for program startup, expansion, and service innovation. Develop a care delivery model tailored to the needs of the population served. Represent the program at community, state, and national levels to build partnerships and strengthen public relations. Serve as a key advisor to executive leadership on program performance and strategic direction. Operations & Program Oversight Oversee all aspects of program operations, including primary care, nursing, social services, home care, transportation, nutrition, therapies, and day health services. Ensure effective coordination of interdisciplinary teams and integrated service delivery. Manage relationships and contracts with external providers and vendors. Lead development and oversight of policies and procedures to ensure operational excellence. Champion continuous improvement initiatives to enhance efficiency, quality, and participant outcomes. Financial & Resource Management Ensure the financial health and sustainability of the program. Lead budget development, financial planning, and resource allocation. Monitor financial performance, identify areas of risk, and implement corrective strategies. Secure funding sources, including reimbursement streams and program development opportunities. Compliance & Quality Assurance Ensure full compliance with all federal, state, and local regulations, including CMS requirements. Maintain program certification and readiness for audits and regulatory reviews. Oversee quality assurance programs and ensure adherence to safety, infection control, and confidentiality standards. Promote a culture of accountability, transparency, and continuous quality improvement. Leadership & Talent Management Provide executive leadership to program staff across clinical, administrative, and operational functions. Oversee recruitment, hiring, training, and performance management of key personnel. Foster a positive, collaborative, and high-performing organizational culture. Ensure effective communication and alignment across departments and teams. Technology & Innovation Oversee the implementation and optimization of electronic health record (EHR) systems. Support technology-driven solutions to improve care delivery, reporting, and operational efficiency. Additional Responsibilities Ensure adherence to safety protocols, confidentiality standards, and regulatory requirements. Promote cultural competence and sensitivity in service delivery. Travel and maintain a flexible schedule as needed to support program operations. Supervisory Responsibilities Directly and indirectly supervises key program personnel. Responsible for hiring, training, performance management, and employee development. Oversees workforce planning, staff performance, and organizational effectiveness. Qualifications Education & Experience Bachelor’s degree in healthcare administration or a related field required. Master’s degree in healthcare administration, business administration, nursing, social services, or a related field preferred. Minimum of 4 years of experience in PACE, long-term care, or a similar healthcare setting serving at-risk populations. Demonstrated experience in program development, strategic planning, financial management, and organizational leadership. Skills & Competencies Strong leadership, management, and organizational skills. Proven ability to lead multidisciplinary teams and drive results. Excellent communication and interpersonal skills, with the ability to engage diverse stakeholders. Strong analytical and problem-solving abilities. Ability to manage multiple priorities and operate effectively in a dynamic environment. Experience with community partnerships and stakeholder engagement. Technical Skills Proficiency in Microsoft Office Suite and Google Workspace. Experience with electronic health record (EHR) systems preferred. Licenses & Certifications Valid driver’s license required. Current Basic Life Support (BLS/CPR) certification (or ability to obtain within 30 days of hire). Additional Requirements Ability to pass background check, drug screening, and health clearance requirements. Compliance with immunization and public health requirements as applicable. Work Environment & Physical Requirements Work is performed in a healthcare and office environment with moderate noise levels. May involve sitting for extended periods, as well as occasional standing, walking, and lifting (up to 25 lbs). Requires manual dexterity, clear communication, and visual acuity for administrative and operational tasks. May require travel and occasional evening or weekend work.