Position Summary
The Chief of PACE & Senior Services Officer is responsible for the overall leadership, development, implementation, and evaluation of the Program of All-Inclusive Care for the Elderly (PACE) and related senior services.
This executive role oversees all administrative, clinical, operational, and financial aspects of the program, ensuring high-quality, coordinated care delivery for an at-risk elderly population. The position serves as the primary advisor on PACE operations and provides strategic direction to ensure compliance, sustainability, and program growth.
Key Responsibilities
Program Leadership & Strategy
- Lead the planning, development, implementation, and evaluation of the PACE program.
- Establish and execute strategic plans for program startup, expansion, and service innovation.
- Develop a care delivery model tailored to the needs of the population served.
- Represent the program at community, state, and national levels to build partnerships and strengthen public relations.
- Serve as a key advisor to executive leadership on program performance and strategic direction.
Operations & Program Oversight
- Oversee all aspects of program operations, including primary care, nursing, social services, home care, transportation, nutrition, therapies, and day health services.
- Ensure effective coordination of interdisciplinary teams and integrated service delivery.
- Manage relationships and contracts with external providers and vendors.
- Lead development and oversight of policies and procedures to ensure operational excellence.
- Champion continuous improvement initiatives to enhance efficiency, quality, and participant outcomes.
Financial & Resource Management
- Ensure the financial health and sustainability of the program.
- Lead budget development, financial planning, and resource allocation.
- Monitor financial performance, identify areas of risk, and implement corrective strategies.
- Secure funding sources, including reimbursement streams and program development opportunities.
Compliance & Quality Assurance
- Ensure full compliance with all federal, state, and local regulations, including CMS requirements.
- Maintain program certification and readiness for audits and regulatory reviews.
- Oversee quality assurance programs and ensure adherence to safety, infection control, and confidentiality standards.
- Promote a culture of accountability, transparency, and continuous quality improvement.
Leadership & Talent Management
- Provide executive leadership to program staff across clinical, administrative, and operational functions.
- Oversee recruitment, hiring, training, and performance management of key personnel.
- Foster a positive, collaborative, and high-performing organizational culture.
- Ensure effective communication and alignment across departments and teams.
Technology & Innovation
- Oversee the implementation and optimization of electronic health record (EHR) systems.
- Support technology-driven solutions to improve care delivery, reporting, and operational efficiency.
Additional Responsibilities
- Ensure adherence to safety protocols, confidentiality standards, and regulatory requirements.
- Promote cultural competence and sensitivity in service delivery.
- Travel and maintain a flexible schedule as needed to support program operations.
Supervisory Responsibilities
- Directly and indirectly supervises key program personnel.
- Responsible for hiring, training, performance management, and employee development.
- Oversees workforce planning, staff performance, and organizational effectiveness.
Qualifications
Education & Experience
- Bachelor’s degree in healthcare administration or a related field required.
- Master’s degree in healthcare administration, business administration, nursing, social services, or a related field preferred.
- Minimum of 4 years of experience in PACE, long-term care, or a similar healthcare setting serving at-risk populations.
- Demonstrated experience in program development, strategic planning, financial management, and organizational leadership.
Skills & Competencies
- Strong leadership, management, and organizational skills.
- Proven ability to lead multidisciplinary teams and drive results.
- Excellent communication and interpersonal skills, with the ability to engage diverse stakeholders.
- Strong analytical and problem-solving abilities.
- Ability to manage multiple priorities and operate effectively in a dynamic environment.
- Experience with community partnerships and stakeholder engagement.
Technical Skills
- Proficiency in Microsoft Office Suite and Google Workspace.
- Experience with electronic health record (EHR) systems preferred.
Licenses & Certifications
- Valid driver’s license required.
- Current Basic Life Support (BLS/CPR) certification (or ability to obtain within 30 days of hire).
Additional Requirements
- Ability to pass background check, drug screening, and health clearance requirements.
- Compliance with immunization and public health requirements as applicable.
Work Environment & Physical Requirements
- Work is performed in a healthcare and office environment with moderate noise levels.
- May involve sitting for extended periods, as well as occasional standing, walking, and lifting (up to 25 lbs).
- Requires manual dexterity, clear communication, and visual acuity for administrative and operational tasks.
- May require travel and occasional evening or weekend work.