Education Support Specialist

Education Support Specialist

We are now hiring! We are seeking a detail-oriented and tech-savvy Education Support Specialist to support our growing educational programs for tax professionals nationwide. This role combines customer support, LMS administration, reporting, and data management to help deliver high-quality bilingual education experiences.
The ideal candidate is organized, proactive, customer-focused, and comfortable working with technology and educational systems.

Pay: $22.00-$30.00
Shift: Mon-Fri 8am-5pm

Job Duties:

• Reporting & Tracking
• Report education hours to the IRS and CTEC
• Track rejected education hours and contact clients to resolve issues
• Create and maintain course codes
• Learning Management System (LMS) Support
• Create and update LMS course information
• Build course shells and upload educational content
• Create e-books and upload questions into question banks
• Connect and quality-check course materials
• Support students and clients with education-hour inquiries
• Troubleshoot course access and technical issues
• Assist call center teams with support calls and chats as needed

Qualifications:

• Strong reading, writing, and arithmetic skills
• Comfortable learning and using LMS platforms and customer service software
• Excellent verbal and written communication
• Proficient in Microsoft Word and Excel
• Ability to manage large documents and basic Excel formulas
• Strong time management and organizational skills
• Bilingual Spanish preferred but not required
• Degree in computer science or programming

 
Why work for Advance Services, Inc. 

• 
  Advance Services is for and about people; we are your employment specialists. 
  

• 
  Enjoy our easy application process. 
  

• 
  You NEVER pay a fee! 
  

• 
  Weekly pay. 
  

• 
  Fun Safety and attendance incentives. 
  

• 
  Health Benefits to keep you and your family healthy. 
  

• 
  Great Referral Incentives. 
  

• 
  Advance Services partners with the top companies in the area! 
  

Apply for this job by clicking the apply button.  You will be directed to our website, www.advanceservices.com  

Please select a branch near you or call our office at 408-767-2797 

Stop in and see our experienced, bilingual, and friendly staff today at 8021 Kern Ave., Gilroy, CA 95020 

Advance Services is an equal opportunity employer 
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