Dispute Resolution Manager (x 3)

Opportunity to use your management skills, in depth housing law and casework expertise to lead and manage a team of our most senior casework and investigation professionals (Adjudicators and Investigators). The Housing Ombudsman Service provides independent, impartial and fair dispute resolution services for nearly 5 million households in England. Through resolving disputes effectively and promoting positive change across the social housing sector, we improve residents’ lives and landlords’ services. As a Dispute Resolution Manager (DRM), you’ll be based within our Dispute Resolution function and be accountable for the performance and delivery of a team of Investigators and/or Adjudicators and the investigation process as part of the wider department. You will be responsible for the management of and continuous development of people, processes, systems and governance within the Investigation process. Specifically, as a DRM, you will ensure that: your team are working efficiently and effectively and in accordance with agreed performance targets, service standards and quality standards; and all cases are investigated or reviewed fairly and impartially, using an evidence-based approach. In addition to your expertise managing complex housing complaints, your track record will evidence your ability to inspire, promote engagement, motivate and empower people to perform to the best of their ability and achieve stretching personal and team targets. You will also be adept at managing change and contributing to a cycle of continuous improvement – of people, processes, systems and governance within the Investigation process. Excellent written and verbal communication skills are also key.