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Meet Ammu
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Meet Vanda
Meet Ammu
Tell us a little about yourself?
My name is Ammu and I have more than 10 years’ experience working on different processes and improving the service standard for business excellence. I have been promoted from an Order Fulfilment Specialist (OFS) to a Senior Process Analyst (COM Support), ensuring accounting and reporting services are maintained.
I started my career in wheelchair tennis in 2013. From 2014 I also competed in athletics along with wheelchair tennis. This has helped me grow as a sportsperson and build better recognition for myself. In 2015 I started playing para-badminton, which was the perfect sport for my disability, meaning I could give 100% to it. I also competed in the Para-Badminton World Championship in 2019 and Para-Badminton International in 2023, securing a bronze medal in mixed doubles.
Current ranking in WH-2 Category
All India ranking: #1
International ranking: # 9
Para-Olympic ranking: # 15
Medals International National State Total
Gold 3 15 10 22
Silver 1 8 1 8
Bronze 5 3 10 9
Total 6 23 10 39
What makes you get out of bed in the morning?
I am passionate about my sport and my job; these things alone make me want to get out of my bed every day. My organisation has helped me become an example for wider audiences in the Para Sports world, I have touched and inspired thousands of people with my achievements in sport.
What sort of work do you do at LSEG?
I was part of the escalation team and had a major role in fixing entitlement issues. Due to our exceptional performance our entire team was tasked with resolving entitlement issues and begun handling most of the products
Attaining high-quality customer experience and spearheading continuous development and improvement of services as per set service targets/objectives
Executing several business process improvement ideas, which resulted in improved data accuracy and reduced turnaround times
Worked on Entitlement Lost Analysis and sent reports to all the managers globally. This report helped the managers determine where the specialist/account team went wrong and how similar issues can be avoided in the future
Initiated a five-day collaboration session with Help Desk for knowledge sharing and process improvement
Played an effective part in leading a Knowledge Committee session for continuous process improvement within OMMD
Trained and mentored freshers and new joiners
What makes you proud to work at LSEG?
LSEG is a reputable organisation and has always supported my growth in my professional career and sports career. I feel motivated working here and they recognise all my achievements inside and outside of work.
Why should people come to work at LSEG?
LSEG offers job security and equal opportunities are given for all the employees. They are also a disability-friendly organisation.
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Tech Stack
Process ImprovementData AccuracyKnowledge SharingProcess ImprovementMentoring