IT TECHNICIAN

You will play a key role in maintaining and troubleshooting IT systems across our estate of 60+ stores, ensuring minimal disruption to daily operation IT Technician Location: Derby Salary: £40k - £45k dependant on experience Job Type: 6 Months FTC About the Role We are looking for an experienced and hands-on IT Technician to support our growing retail business. You will play a key role in maintaining and troubleshooting IT systems across our estate of 60+ stores, ensuring minimal disruption to daily operations. This is a field-based role requiring regular travel to retail locations, working closely with store teams to resolve technical issues and maintain critical systems. Key Responsibilities - Provide first and second-line support for hardware, software, and network issues - Troubleshoot POS systems, payment terminals, receipt printers, and in-store technology - Support Windows desktops, tablets, and Android devices - Diagnose faults and carry out repairs or hardware replacements - Install, configure, and maintain IT equipment including PCs, laptops, tablets, POS devices, routers, and printers - Manage and maintain Microsoft 365 and other business applications - Perform routine system maintenance and updates - Monitor and maintain network performance (Wi-Fi, LAN, WAN) - Support data centre (DC) administration - Install and configure networking equipment - Ensure IT security protocols are maintained - Perform and monitor backups for key systems (e.g. NetSuite, C2EPoS, Power BI) - Restore systems and data when required - Liaise with third-party providers including POS vendors, payment providers, telecoms, and CCTV suppliers - Coordinate issue resolution and system support with external partners - Minimum 5 years' experience in IT support (retail or multi-site environment preferred) - Strong experience with POS systems and retail technology - Solid knowledge of Windows and Android operating systems - Good understanding of networking (LAN/WAN, Wi-Fi) - Experience with Microsoft 365 and cloud-based systems - Knowledge of backup and disaster recovery processes - Good people skills - Excellent communication skills and ability to support non-technical users - Strong problem-solving skills and ability to work independently - Full UK driving licence (required) - Willingness to travel regularly between sites - Flexibility to work outside normal hours when needed - Ability to lift and carry IT equipment - Competitive salary - Company vehicle or travel allowance (if applicable) - Staff discount - Opportunity to work in a fast-growing retail business - Supportive and collaborative team environment If you're a proactive IT professional who enjoys working in a fast-paced, multi-site environment, we'd love to hear from you. Apply today with your CV. INDD Apply For Job