About the Role
Job Summary Our Travel & Hospitality client is seeking an IT Project Manager to join their team! This role will be responsible for coordinating cross-functional stakeholders (application owners, platform teams, Dynatrace vendor partners), driving the project into production readiness, and operationalizing a repeatable, low-risk cadence for future upgrade cycles and tenant/global configuration changes. Core Responsibilities Independently run the OneAgent Upgrade project: phased rollout, automated and manual validation, issue triage, rollback execution and remediation Lead Global Settings delivery: sequence changes by tenant, define release windows, validate minimal production impact, and produce an enterprise standard for global configuration management and minimal customization Maintain artifacts: project plans, RAID, dependency trackers, decision logs, runbooks and SteerCo reporting Communicate to application teams, platform engineering, support, and executive stakeholders; prepare concise SteerCo materials and communicate risks early Deliver operational handoff: validated runbooks, acceptance criteria, automation scripts or configuration-as-code where applicable, and a repeatable cadence for future upgrades and global settings updates Tracking & reporting (critical): own project-level tracking and reporting artifacts integrated status (weekly), an operational readiness dashboard, RAID logs and dependency trackers and provide daily status reporting during change windows Observability tooling: Dynatrace OneAgent & Dynatrace Operator familiarity strongly preferred Change control: release planning, rollback design and controlled restart approaches to minimize impact Coordinate application owners, infrastructure, Dynatrace contacts, and platform operations Develop, audit, and maintain runbooks for long-term scalability Adaptability in enterprise environments: effective across mixed delivery models, legacy and modern tech stacks, and organizational complexity while maintaining delivery momentum Actively identifies, escalates and mitigates risks and dependencies early Ensure leadership is never surprised by delays, scope impacts or delivery threats Required Skills/Experience (Must-Haves) 3+ years in technical project management; demonstrable experience leading observability/monitoring platform upgrades or equivalent platform change programs Dynatrace experience is a must Demonstrated experience delivering enterprise upgrades across Linux, Windows, and Kubernetes Strong competency in change and release management for production systems Calm under pressure: maintains clarity, organization and forward progress amid ambiguity, competing priorities, and high-visibility scrutiny Preferred Skills/Experience (Nice-to-Haves) Organizational Transformation experience Able to drive communication adoption and execution Key Competencies & Behaviors Proactive risk management and transparency Structured execution with repeatability in mind Cross-functional coordination with clear communication Work Environment Location: Remote CST working hours Compensation & Benefits Pay Range: The approximate pay range for this position is between $39.00 and $55.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums. Medical, Dental, & Vision Insurance Plans Employee-Owned Profit Sharing (ESOP) 401K offered This position is W-2 only. We do not work with third-party firms or C2C arrangements for this role. About KellyMitchell At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice. Marketing Disclosure By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from KellyMitchell and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.careers.kellymitchell.com/privacy-policy