Complaints Insight Analyst
Nottingham / £40000 - £45000 annum
INFO
SALARY:
£40000 - £45000
LOCATION
Nottingham
Permanent
Complaints Insight Analyst
Up to £45,000
Nottingham - Hybrid (3 days onsite: Tues-Thurs)
I'm hiring a Complaints Insight Specialist to join a leading financial services organisation, working at the heart of how the business understands and improves customer outcomes.
This role sits within a Complaints Process & Insight team, using customer complaints as a powerful tool to identify issues, uncover trends, and drive meaningful improvements across the organisation.
The role
This is a customer insight role in an operational environment, focused on:
- Analysing complaints data
- Identifying root causes of customer issues
- Recommending improvements to reduce future complaints
You won't be pulling or engineering the data - instead, you'll be taking available data and turning it into clear, actionable insight for stakeholders.
What you'll be doing
- Analyse complaints data to identify trends, patterns, and root causes of issues
- Produce clear insights and recommendations to improve customer outcomes
- Support operational teams in identifying opportunities to reduce complaints and improve processes
- Work closely with stakeholders across operations and strategy to deliver insight projects
- Present findings through reports, presentations, and storytelling
- Contribute to improving complaints strategy and overall customer experience
Where you fit
You'll be part of a team of specialists focused on:
- Complaints analysis
- Operational improvement
- Customer insight strategy
Some team members are more process‑focused - this role sits firmly on the insights side, helping turn data into tangible business change.
What they're looking for
Must‑haves
- Experience working in an operational or customer‑focused environment
- Strong analytical mindset - able to interpret data and identify trends
- Experience delivering insight and recommendations, not just reporting
- Excellent communication and storytelling skills
- Ability to work with stakeholders and translate insight into action
Very strong preference
- Experience in complaints, customer operations, or service environments
- Experience in financial services or regulated industries
- Strong understanding of root cause analysis and process improvement
Nice to have
- Experience working with operational datasets (even in Excel)
- Basic exposure to SQL (but not heavily technical roles)
This role is not suited to heavily technical analysts - it's about insight, not engineering.
What they're looking for in a candidate
- 3-5 years' experience (4-5 ideal)
- Someone who's"sparky" and curious - able to challenge and go deeper
- Comfortable working with real business problems and ambiguity
- Strong examples of taking data → insight → recommendation → impact
Why this role
- Work in a data‑driven organisation where customer insight drives change
- High visibility across operations and strategy teams
- Opportunity to influence real customer outcomes and business processes
- Strong learning and progression opportunities
Interview process
- Online assessment (situational judgement)
- Behavioural / job‑fit interview
- Final in‑person case study (focused on operational data and insight)
Working style
- 3 days per week in Nottingham office (Tues-Thurs)
- Collaborative, team‑focused environment
If you're currently working in operations, customer insight, complaints, or business analysis, and enjoy turning data into meaningful improvements, this is a great opportunity.
CONTACT
Kelsey Norris
Recruitment Consultant
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JOB RESULTS
Complaints Insight Specialist
Nottingham
£40000 - £45000
+ Digital Analytics
Permanent
Nottingham, Nottinghamshire
Complaints Insight Specialist
Nottingham hybrid working.
Competitive salary up to £45,000 plus bonus and benefits.
This is an opportunity to join a high-impact insight function where customer complaints are treated as a strategic asset. You will translate complex customer feedback and operational data into meaningful improvements, influencing decision making across a large, regulated organisation.
The Company
They are a well-established, data-led financial services organisation undergoing continued transformation. Insight and analytics play a central role in shaping customer outcomes and driving operational efficiency. The business has a collaborative culture, with strong investment in people, technology, and continuous improvement. Teams work cross-functionally to deliver measurable change across customer operations and strategy.
The Role
- Lead and deliver complaints insight projects, turning data into actionable recommendations for stakeholders
- Identify emerging customer dissatisfaction trends and support real-time performance improvements
- Analyse complaint drivers using both qualitative and quantitative techniques, including external and regulatory data sources
- Produce clear, compelling reports and presentations for a range of internal audiences
- Support the development and optimisation of complaints strategy, including risk and process controls
- Partner with operations and wider business teams to drive customer outcome improvements and cost efficiencies
- Create data-driven narratives that explain root causes and highlight opportunities for change
- Contribute to regulatory reporting and ensure insight aligns with compliance requirements
Your Skills & Experience
- Strong experience in customer insight, complaints analytics, or operational analytics within a regulated environment
- Ability to combine qualitative and quantitative data to generate meaningful business insight
- Strong storytelling and data visualisation skills, with experience presenting to non-technical stakeholders
- Experience identifying trends, root causes, and improvement opportunities from complex datasets
- Collaborative approach with the ability to influence across multiple teams
- Commercial mindset with a focus on driving measurable outcomes
- Familiarity with tools such as spreadsheets and presentation platforms to communicate insight effectively
What They Offer
- Strong career progression within a growing insight and analytics function
- Comprehensive benefits package including pension, healthcare, and flexible benefits
- Ongoing learning and development through structured training programmes
How to Apply
If you are interested in this Complaints Insight Specialist opportunity, please apply with your CV to discuss further.
Senior Analytics Engineer
Indianapolis
$140000 - $170000
+ Data Engineering
Permanent
Indianapolis, Indiana
To Apply for this Job Click Here
Senior Analytics Engineer
Ecommerce Focus
Remote (EST Hours)
$140K to $170K base plus bonus
We are working with a high growth direct to consumer business that is investing heavily in its data platform to support ecommerce, marketing, and customer analytics.
This role will be instrumental in building a scalable analytics layer to drive performance across digital channels.
The Role
You will own the analytics engineering layer supporting ecommerce and marketing, working closely with stakeholders to deliver trusted data and actionable insights.
Key responsibilities include:
Building dbt models to support ecommerce and marketing use cases
Developing ELT pipelines across tools such as Airbyte and Python
Designing datasets for customer, product, and transaction analytics
Supporting BI and dashboarding in Looker
Partnering with marketing, growth, and product teams on KPI development
Enabling self serve analytics across digital teams
Requirements
4+ years experience in analytics engineering or data engineering
Strong SQL and dbt experience
Experience working with ecommerce or marketing data
Hands on experience with modern data warehouses and BI tools
Experience supporting stakeholder driven analytics use cases
Nice to have
Shopify or similar ecommerce platform experience
Experience with marketing attribution or customer analytics
Exposure to BigQuery, Looker, or Airbyte
Python experience
To Apply for this Job Click Here
Complaints Insight Analyst
Nottingham
£40000 - £45000
+ Advanced Analytics & Marketing Insights
Permanent
Nottingham, Nottinghamshire
To Apply for this Job Click HereComplaints Insight Analyst
Up to £45,000
Nottingham – Hybrid (3 days onsite: Tues-Thurs)
I’m hiring a Complaints Insight Specialist to join a leading financial services organisation, working at the heart of how the business understands and improves customer outcomes.
This role sits within a Complaints Process & Insight team, using customer complaints as a powerful tool to identify issues, uncover trends, and drive meaningful improvements across the organisation.
The role
This is a customer insight role in an operational environment, focused on:
- Analysing complaints data
- Identifying root causes of customer issues
- Recommending improvements to reduce future complaints
You won’t be pulling or engineering the data – instead, you’ll be taking available data and turning it into clear, actionable insight for stakeholders.
What you’ll be doing
- Analyse complaints data to identify trends, patterns, and root causes of issues
- Produce clear insights and recommendations to improve customer outcomes
- Support operational teams in identifying opportunities to reduce complaints and improve processes
- Work closely with stakeholders across operations and strategy to deliver insight projects
- Present findings through reports, presentations, and storytelling
- Contribute to improving complaints strategy and overall customer experience
Where you fit
You’ll be part of a team of specialists focused on:
- Complaints analysis
- Operational improvement
- Customer insight strategy
Some team members are more process‑focused – this role sits firmly on the insights side, helping turn data into tangible business change.
What they’re looking for
Must‑haves
- Experience working in an operational or customer‑focused environment
- Strong analytical mindset – able to interpret data and identify trends
- Experience delivering insight and recommendations, not just reporting
- Excellent communication and storytelling skills
- Ability to work with stakeholders and translate insight into action
Very strong preference
- Experience in complaints, customer operations, or service environments
- Experience in financial services or regulated industries
- Strong understanding of root cause analysis and process improvement
Nice to have
- Experience working with operational datasets (even in Excel)
- Basic exposure to SQL (but not heavily technical roles)
This role is not suited to heavily technical analysts – it’s about insight, not engineering.
What they’re looking for in a candidate
- 3-5 years’ experience (4-5 ideal)
- Someone who’s“sparky” and curious – able to challenge and go deeper
- Comfortable working with real business problems and ambiguity
- Strong examples of taking data → insight → recommendation → impact
Why this role
- Work in a data‑driven organisation where customer insight drives change
- High visibility across operations and strategy teams
- Opportunity to influence real customer outcomes and business processes
- Strong learning and progression opportunities
Interview process
- Online assessment (situational judgement)
- Behavioural / job‑fit interview
- Final in‑person case study (focused on operational data and insight)
Working style
- 3 days per week in Nottingham office (Tues-Thurs)
- Collaborative, team‑focused environment
If you’re currently working in operations, customer insight, complaints, or business analysis, and enjoy turning data into meaningful improvements, this is a great opportunity.
To Apply for this Job Click Here
Pricing Manager – Insurance
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+ Risk Analytics
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West Midlands
To Apply for this Job Click Here
Pricing Manager – Insurance
West Midlands
£65,000 to £70,000 + bonus and benefits
This is a high-impact opportunity to take ownership of pricing decisions within a growing personal lines environment. The role offers a strong balance of leadership and hands-on analytical work, with a clear focus on commercial impact rather than pure modelling. You will play a key role in shaping pricing strategy and responding to market trends in a data-driven way.
The Company
They are an established UK insurer with a strong and growing customer base, continuing to invest in pricing, data, and analytics capabilities. Their pricing function plays a central role in business decision-making, working closely with actuarial, underwriting, and data teams. The environment encourages curiosity, collaboration, and the use of new data to challenge existing approaches.
The Role
- Lead and develop a small team of analysts, providing guidance and prioritising workload
- Translate model outputs into clear, commercially actionable pricing decisions
- Analyse claims, policy, and market data to identify pricing opportunities
- Enhance existing pricing models by integrating new datasets and improving performance
- Work cross-functionally with actuarial, data science, and underwriting teams
- Identify market trends and ensure pricing strategies remain competitive and profitable
- Support the delivery and execution of pricing strategy
Your Skills and Experience
- Strong commercial experience within pricing, analytics, or a related discipline
- Ability to interpret data and translate insights into clear business actions
- Experience working with or assessing pricing or risk models
- Exposure to personal lines insurance is beneficial, but strong analytical backgrounds from adjacent sectors are also considered
- Working knowledge of Python or R, with SQL as a useful addition
- Interest in leadership, with experience mentoring or managing others or a clear motivation to do so
- Strong stakeholder communication and influencing skills
What They Offer
- Salary up to £70,000, with some flexibility for exceptional candidates
- Performance-related bonus and a comprehensive benefits package
- Hybrid working model with approximately one day per week in the office
- Private medical cover, pension contribution, life assurance, and wellbeing support
- Clear progression opportunities within a growing pricing and analytics function
To Apply for this Job Click HereCAN’T FIND THE RIGHT OPPORTUNITY?
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