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    <p>Benefitfocus is proud to celebrate another successful annual enrollment season, driven by our continued focus on people, processes and technology. Thanks to the dedication of our teams and the strong partnership we share with our customers, the 2025 annual enrollment season delivered a smooth, informed experience for employers and employees alike. We’re excited to share the following highlights:</p>
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      <li>Contact center SLAs and first call resolution rate</li>
      <li>Customer savings opportunities through Dependent Eligibility Verification Audit</li>
      <li>Health Savings Account enrollment rate for Decision Support users</li>
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        <p>NPS score for annual enrollment</p>
        <h5>Annual Customer Enrollment Success Metrics and Stories</h5>
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Annual Customer Enrollment Success Metrics and Stories

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