Must Haves:
- Bachelor's degree in a related field
- PROSCI or CCMP certification
- 5 years Experience developing and delivering communications and presentations at multiple levels of an organization. (eg. Executive Management, Management, Program Sponsors, Steering Committee, Branch Managers, End Users)
- 5 years Experience developing change management deliverables including Change Strategy and Plans, Training Strategy and Plans, Stakeholder Impact Assessments, Communication Strategy and Plans.
- 5 years Experience with written and verbal communications including specific experience in drafting business and technical documentation.
Nice To Haves:
- 3 years Experience with articulating and translating technical language for non-technical customers both verbally and in writing.
- 3 years Direct experience in change facilitation
- 3 years Experience defining and measuring project change success metrics and progress
- 3 years Experience fostering effective working relationships with leadership and stakeholders
- 3 years Experience with both business and IT change and an ability to communicate changes using various communications methodologies.
- 3 years Experience working on multiple tasks or initiatives with strict timelines, simultaneously.
Responsibilities:
• Support the development and execution of internal and external OCM strategies across multiple DRAS releases.
• Draft, coordinate, and manage internal and external communications, including key messages and stakeholder facing materials.
• Monitor adoption metrics, stakeholder inquiries, resistance, and user feedback, and support appropriate follow up.
• Identify training, communication, and change readiness gaps and address them through targeted OCM interventions.
• Lead post release feedback collection and analysis to assess impacts, user experience, and adoption.
• Translate insights into actionable recommendations and response plans to support sustained adoption.
• Collaborate with internal teams to ensure OCM activities align with project objectives, release schedules, and broader DRAS goals.
• Contribute to continuous improvement by identifying lessons learned and opportunities to enhance OCM approaches across releases.
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