About the Role
<h5><strong>About the Client</strong></h5><p>Our client is a <span>global fintech platform for businesses. T</span>hey help companies around the world open business accounts, issue cards, and make international payments — both in fiat and cryptocurrency.</p><h5><strong>Role Overview</strong></h5><p>We are currently looking for a <strong>Technical Support Engineer</strong> who will help build efficient support processes, quickly resolve client requests, and contribute to improving the product at every stage.</p><h5><strong>Key Responsibilities</strong></h5><ul><li><p>Support users across all products, from API implementation and integrations within our BaaS ecosystem to configuring White Label solutions.</p></li><li><p>Handle common client questions, including how cards work, applicable limits, how to use platform features, APIs, and additional BaaS modules.</p></li><li><p>Structure solutions by creating clear guides, building a knowledge base, and improving internal documentation.</p></li><li><p>Analyze and reproduce bugs, identify potential solutions, and escalate critical issues to the development team.</p></li><li><p>Process requests through the ticketing system, improve support workflows, and contribute to developing internal tools.</p></li><li><p>Collaborate with engineering, analytics, and product teams to resolve technically complex cases quickly and accurately.</p></li></ul><h5><strong>Requirements</strong></h5><ul><li><p>Experience working in fintech, crypto products, or B2B platforms.</p></li><li><p>Basic programming knowledge or QA experience, understanding how APIs work, and being comfortable working with them (Postman, curl, log analysis).</p></li><li><p>Understanding the fundamentals of banking and payment systems.</p></li><li><p>Experience in using ticketing systems such as Zendesk, Intercom, or similar.</p></li><li><p>You actively use AI tools in your work — writing prompts, generating documentation, and automating routine tasks.</p></li><li><p>English proficiency at the B2 level or higher, allowing you to read documentation and communicate with clients.</p></li></ul><h5><strong>What We Offer</strong></h5><ul><li><p>Competitive salary and benefits package.</p></li><li><p>Fully remote work in a fast-growing international fintech startup.</p></li><li><p>Opportunity to grow into a Technical Support Lead role and help shape the team.</p></li><li><p>Competitive salary<strong>.</strong></p></li><li><p>Transparent processes, an open team culture, and support for new ideas.</p></li></ul>