STAFIDE
Eindhoven, Netherlands
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- Recruiter Assigned hema.m@stafide.nl
- Industry Technology
- Function Others
- Work Experience 8-10 years
- City Eindhoven
- Country Netherlands
As a ServiceNow ITSM Solution Architect, you will:
- Design and implement enterprise-grade ServiceNow ITSM solutions aligned with ITIL frameworks and business objectives.
- Define the long-term architectural roadmap and platform strategy for enterprise ServiceNow environments.
- Architect scalable, reusable, and upgrade-safe solutions using JavaScript, Glide APIs, Script Includes, and ServiceNow best practices.
- Design and oversee secure enterprise integrations using REST, SOAP, JDBC, and IntegrationHub.
- Develop and manage large-scale data migration and synchronization solutions using Import Sets, Transform Maps, staging tables, and scheduled data imports.
- Architect event-driven workflows utilizing Business Rules, Script Actions, Registered Events, Scheduled Jobs, and email notification frameworks.
- Design advanced Service Catalog items, Record Producers, Service Portal components, and dynamic client-side experiences.
- Monitor, troubleshoot, and optimize platform performance by identifying slow transactions, optimizing database queries, and improving script execution.
- Conduct technical design reviews, enforce development standards, and establish governance for scoped and global applications.
- Lead root cause analysis for complex platform issues and implement long-term corrective solutions.
- Manage update sets, platform upgrades, and ensure adherence to ServiceNow development best practices.
- Collaborate with business and technical stakeholders to translate complex requirements into scalable ServiceNow solutions.
- Advise executive leadership on ServiceNow capabilities, platform roadmap, technical limitations, and strategic implementation decisions.
What You Bring to the Table:
- 8–10 years of experience in ServiceNow development, solution architecture, and ITSM implementation.
- Strong expertise in designing enterprise-scale ITSM solutions using the ServiceNow platform.
- Advanced proficiency in JavaScript, Glide APIs, Script Includes, Business Rules, Client Scripts, and ServiceNow scripting frameworks.
- Extensive experience integrating enterprise applications using REST, SOAP, JDBC, and IntegrationHub.
- Hands-on experience with Import Sets, Transform Maps, data migration, and large-scale data synchronization.
- Strong knowledge of Service Catalog, Record Producers, Service Portal, and workflow automation.
- Experience optimizing platform performance, transaction processing, and database efficiency.
- Deep understanding of ITIL processes and ITSM best practices.
- Experience establishing development standards, governance models, and architectural guidelines.
- Excellent analytical, problem-solving, stakeholder management, and communication skills.
You Should Possess the Ability To:
- Design scalable, secure, and upgrade-safe ServiceNow architectures.
- Translate complex business requirements into enterprise technical solutions.
- Lead architectural governance and enforce ServiceNow development standards.
- Build secure, high-performing integrations across enterprise platforms.
- Optimize ServiceNow platform performance and troubleshoot complex technical issues.
- Mentor development teams and conduct technical design and code reviews.
- Communicate technical concepts effectively with executive and business stakeholders.
- Drive continuous improvement through platform optimization and best practices.
What We Bring to the Table:
- Opportunity to architect and lead enterprise-scale ServiceNow ITSM implementations.
- Exposure to complex integration, automation, and platform modernization initiatives.
- A collaborative environment focused on innovation, architecture, and technical excellence.
- Opportunities to influence platform strategy and enterprise technology decisions.
- Challenging projects utilizing the latest ServiceNow capabilities and best practices.
- Continuous learning, certification support, and professional growth opportunities.
- A culture that values technical leadership, collaboration, and operational excellence.
Let’s Connect
Want to discuss this opportunity in more detail? Feel free to reach out.
Recruiter: Hema Murali
Phone: +31 20 369 0609 ; Extn :148
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