About the Role
Join us at Ethica Corporate Office – a place where you’ll be valued, recognized and rewarded for the vital work you do each day. We’ll surround you with a strong team and leadership that supports every aspect of your life – both inside and outside of our centers. And you’ll get to practice your passion in a non-profit, mission-driven organization that’s known for the highest level of care in our communities ESSENTIAL DUTIES AND RESPONSIBILITIES Serve as the first-line support resource for clinical information system help desk tickets, troubleshooting, and user assistance. Triage, investigate, and resolve routine clinical application issues, escalating complex or unresolved issues to the Clinical Information Specialist II and/or Director. Provide direct user support for clinical documentation workflows, system navigation, and daily operational needs. Manage user onboarding, role-based access, security permissions, and termination processes for clinical applications in accordance with staffing models and governance standards. Maintain accurate documentation of user access, system changes, and issue resolution activities to support audit and compliance requirements. Assist with routine system maintenance, configuration updates, testing, and validation activities for clinical applications. Support clinical system implementations, upgrades, and go-live activities through testing, training, and at-the-elbow support. Assist with development and maintenance job aids, workflow guides, and training materials to support end users. Collaborate closely with IT, Security & Privacy, Compliance, Clinical Information Services, and vendor partners to resolve issues and improve system performance. Monitor common issues and trends to proactively identify opportunities for workflow improvement, training, and system optimization. Follow enterprise governance, privacy, security, and compliance standards in all system and data activities. Participate in enterprise committees, project teams, training initiatives, and continuous improvement efforts. Engage in ongoing learning to expand knowledge of clinical workflows, healthcare regulations, and informatics technologies. Promote a culture of collaboration, accountability, and servant leadership. Perform other duties as assigned to support organizational success. Promotes the image and reputation of the System by exhibiting servant leadership and providing direct and open lines of communication. Contributes to the work of committees, workgroups, project management, and other collaborative efforts of the System. Performs other duties as necessary to ensure the success of the System. SKILLS AND ABILITIES Strong customer service orientation and ability to support clinical users in fast-paced environments. Working knowledge of clinical documentation workflows and healthcare operations. Ability to triage issues, apply troubleshooting techniques, and escalate appropriately. Strong organizational skills and attention to detail, particularly related to access management and documentation. Ability to follow governance, security, privacy, and compliance standards. Effective verbal and written communication skills. Strong analytical and problem-solving abilities. Ability to learn and apply new technologies quickly. MINIMUM QUALIFICATIONS Associate’s or Bachelor’s degree in Healthcare, Information Systems, Health Informatics, Business, or a related field; or an equivalent combination of education, training, and relevant experience. Preferred: • Clinical background such as CNA, LPN, RN, Medical Assistant, Pharmacy Technician, Therapy Assistant, or similar. • Experience working in Skilled Nursing, Home Health, Hospice, Pharmacy, or healthcare operations. • Experience supporting electronic health record systems, clinical applications, or healthcare IT help desk functions. SUPERVISORY RESPONSIBILITIES No EEO / M / F / D / V / Drug Free Workplace Ethica Facebook As a non-profit organization, CHSGa provides access to care across the healthcare spectrum in all 159 Georgia counties. We are invested in our organization, our healthcare professionals, and the communities in which we live and work. Our mission inspires us to act boldly to address the needs of a growing, mature population in Georgia. We will continue to innovate and advance change in healthcare to better people’s lives in the state of Georgia.