Client Care Advisor

Job Title: Client Care Coordinator
Location: Cheadle
Salary: £28,000

Overview
We are seeking a highly professional and detail-oriented Client Care Coordinator to join our team within a private hospital setting. This is a pivotal role, responsible for delivering a seamless, discreet, and high-quality experience for clients from initial enquiry through to treatment. You will advise on treatments, costs and timescales.

Key Responsibilities

• Deliver an exceptional, personalised client experience from first contact
• Manage a high volume of enquiries with accuracy, efficiency, and professionalism
• Coordinate effectively with clinical and administrative teams to ensure a seamless journey
• Maintain meticulous client records in line with GDPR and clinical governance standards

About You

• Proven experience in a fast-paced, client-facing or private healthcare environment
• Exceptional communication skills with the ability to build trust quickly
• Highly organised, with strong attention to detail and the ability to prioritise effectively
• Professional, resilient, and confident handling sensitive situations
• Soft sales / Account management
• Comfortable working to targets or performance standards
• Call Centre experience

This role is suited to individuals who take pride in delivering a premium level of service and thrive in a high-expectation environment.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.