Mandarin speaking Travel Account and Operations Executive

London

Ref: 4302OM

A well-established tour operator specialising in creating tours in Great Britain and Ireland

Mandarin speaking Travel Account and Operations Executive
Salary: up to £40,000 per annum depending on experience
Location: Central London
Hybrid work
Ref:4302OM

Main duties: An exciting opportunity to be the main point of contact with clients building relationships with the aim to increase sales while ensuring Tour operations are managed efficiently

The Role:
– To develop a relationship with your clients to understand their needs ensuring the products are best suited in order to increase sales and growth in the Far East
– Be able to understand the client’s sales cycle ensuring quotes are relevant
– Supporting the Far East Sales Team in meeting client’s requirements ensuring the best product is offered to maximise sale
-Be responsible for preparing itineraries, costings and quotes
– Ensuring offers are competitive and profitable
– Resolving any client queries as needed
– Additional tasks may include: supporting the client during a tour ensuring itineraries, documents, hotel placements are checked, support 24-hour emergency assistance, support team members
– Following a successful probation period, this position is offered on a hybrid working system

– Fluent in Mandarin (written and spoken) essential
– Experience working within the travel or tour operations industry needed
– Knowledge of destinations in Great Britain and Ireland beneficial
– Passion for travel and tourism
– Excellent communication and organisational skills
– Proactive, dynamic and ability to multi task
– IT literate
– Able to work as part of a team as well as to take initiatives

Up to £40,000 per annum depending on experience