About the Role
Graduate Support Analyst – Southampton/Hybrid – 24-27.5K
We are recruiting for a Graduate Support Analyst to join a growing technology business delivering specialist software solutions to external customers.
This is an excellent opportunity for a graduate in Computing, Maths, Physics, Engineering, or a related subject to develop a career in IT support and systems administration.
Key Responsibilities:
• Provide 1st–3rd line technical support
• Troubleshoot and resolve customer issues
• Support software testing and deployments
• Maintain system documentation and knowledge base articles
• Assist with project and implementation activities
Skills & Experience:
• Degree in a technical subject (2:1 or above preferred)
• Strong analytical and communication skills
• Good knowledge of Microsoft Office
• Interest in IT infrastructure, databases, and software support
Desirable:
• SQL Server / SQL queries
• Windows Server & Active Directory
• Networking, VPN, IIS, or Citrix exposure
• Support desk or customer service experience
The role offers excellent training, career progression, hybrid working opportunities, and exposure to a wide range of technologies.