About the Role
Housing Officer
Portsmouth City Council is the largest social landlord in the area with responsibility for managing over 17,000 council owned and leasehold properties!
If you believe you can make a valuable, positive contribution to our team then please read below for more about the role. Please take the time to read how to apply carefully to ensure your application is not disregarded. Do not send us a C.V.
What is the job?
The Housing Officer is expected to help tenants meet their responsibilities in order that they can sustain their tenancies as outlined in their tenancy agreement whilst delivering excellent customer service. Housing Officers support their customers by providing budgeting advice, assistance with maximising income, tackling anti-social behaviour, working as part of the multi-agency team involved with a family and advising tenants on how to maintain their homes and keep their gardens in good repair. The Housing Officer will take appropriate tenancy enforcement action when proportionate and necessary to do so.
Our service is shaped by understanding what matters to our customers and what they need from the Housing Service. Many of our work processes have, in recent years, been redesigned and will continue to change in response to customer and legislative demands.
There are 7 area Housing Offices and you could be based at any one of these providing housing management on a patch of approximately 250 local authority homes.
Who is the person?
As one of the housing officers you will need to have the following:
1. Have experience of working with tenants in a challenging front-line service and be comfortable visiting customers in their home.
2. Be pro-active and highly motivated with the ability to work quickly, accurately and consistently when under pressure. Be able to demonstrate how you have changed your working practice to reflect the dynamic character of the housing environment.
3. Be able to work independently in a focused, diligent and transparent manner.
4. Manage your time effectively and be able to manage conflicting priorities appropriately.
5. Be able to listen to the demands of the customer, prioritise and respond accordingly, whilst tailoring your approach to the needs of different individuals.
6. Have the ability to converse at ease and build a positive rapport with customers, identifying any vulnerabilities they have and demonstrate how this has resulted in a positive impact and outcome in maintaining their tenancy.
Eden Brown Synergy is an equal opportunities employer.
Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.