Team Manager Sales Engineering

Staples is business to business. You’re what binds us together.

Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers’ unique needs. We are committed to understanding our customers and use best in class sales tools and technology to find the best solutions. We’re constantly discovering new ways to reach our goals, taking time to develop our skills and investing in our career growth, so we can enjoy opportunities and grow our careers both within and beyond sales.

Staples Business supports enterprise customers through integrated, automated purchasing experiences. Our Sales Engineering organization plays a key role in onboarding and integrating customers into these environments, ensuring a strong foundation for long term success.

We are hiring a Team Manager, Sales Engineering to lead a tenured team responsible for enterprise onboarding and eProcurement integrations. This team serves as the first operational touchpoint for new customers and helps shape their experience with Staples Business from the start.

Role Summary:

The Team Manager, Sales Engineering leads a team of 8 to 10 Sales Engineers responsible for onboarding and integrating complex, enterprise level customers. This role is focused on people leadership, enablement, and support, ensuring the team delivers a consistent, high quality onboarding experience.

The team supports both pre-sales solutioning and post sales implementation and partners closely with Sales before transitioning customers to Customer Success.

What You’ll Be Doing:

• Lead, coach, and support a team of Sales Engineers, creating an environment where team members feel supported and empowered.
• Provide day to day guidance, development, and escalation support for a tenured team.
• Ensure ongoing training and enablement across technical, process, and business topics.
• Identify and reduce unnecessary complexity in workflows and task-based work.
• Partner cross functionally with Sales, IT, Customer Success, Finance, Supply Chain, and external partners as needed.
• Collaborate with your supervisor on strategic direction and continuous improvement efforts.

What You Bring to the Table:

• A people first, coach style leadership approach.
• Ability to lead and motivate experienced professionals.
• Strong judgment when navigating ambiguity or customer escalations.
• Clear communication skills and comfort working across teams.
• A practical mindset focused on simplification and continuous improvement.

What’s Needed Basic Qualifications:

• Experience leading or managing individual contributors in a technical or customer facing environment.
• Experience supporting complex customers through onboarding, integrations, or implementations.
• Proven ability to develop talent through coaching and enablement.
• Working knowledge of enterprise purchasing or procurement system integrations.
• Interest in operating within a specialized, evolving domain focused on enterprise onboarding and integrations.

Preferred Qualifications:

• Experience in Sales Engineering, Solutions Engineering, Customer Onboarding, Implementation, or Customer Success related roles.
• Familiarity with enterprise eProcurement platforms such as SAP Ariba, Coupa, and or Oracle.
• Exposure to punchout purchasing models and buyer enablement workflows.
• Understanding of procurement and integration standards including:
  • cXML
  • EDI
  • OCI
  • Purchase Orders (PO), Purchase Order Responses (POR), Advanced Ship Notices (ASN), and e-invoicing.
• Experience partnering with technical or IT teams in large, matrixed organizations.

Why This Role Matters:

The Sales Engineering team represents the front door of the Staples Business experience. How customers are onboarded has a direct impact on retention, growth, and long-term partnership.

This role offers the opportunity to lead a critical team supporting enterprise customers and contribute to a capability that continues to grow in importance across B2B organizations.

We Offer

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
• Base salary $78,000 - $108,000 plus bonus

Equal Opportunity Statement

Staples is an Equal Opportunity Employer who values the diversity of our people, products, and services. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses or other forms of variable compensation.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.